Job Description

As an Operations Team Lead with a focus on data and research, you will play a crucial role in overseeing the operational activities of our organization's data and research department. You will lead a team of associates and researchers, ensuring efficient workflows, high-quality output, and alignment with strategic objectives. Your responsibilities will include managing projects, guiding team members, optimising processes, and maintaining a strong focus on data integrity and research excellence.

Responsibilities

:-

? Handling training and feedback to team members as per the needs of the project, daily Analysis of reports to the Clients and reporting managers

? Participating in meetings with clients, colleagues, vendors, or other stakeholders to discuss projects, provide feedback, and drive results

? Reviewing client instructions and create the quality check methods and parameters

? Oversee the planning, execution, and delivery of data and research projects within specified timelines.

? Allocate resources effectively, prioritize tasks, and monitor progress to ensure project objectives are met.

? Implement project management best practices to optimize workflows and maximize efficiency.

? Working with other departments to ensure that projects are completed on time and with quality standards

? Supervising and guiding others, including frontline managers

? Developing organizational objectives

? Making critical decisions for the outliers

? Overseeing employee performance

? Identify and remedy defects within the production process

? Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved

? Compile and analyze statistical data

? Ensure that client expectations are met during the deliveries

? Liaising with other managers and HOD

? Draft quality assurance policies and procedures

? Investigate customer complaints and feedbacks

? Manage Client's SLA's work for the improvement of the Team

? Ensure ongoing compliance with quality and industry regulatory requirements

? Conduct Live sampling, training, Monitoring & Assessing Processes

? Quality Monitoring - Evaluate Agent Performance

? Process Enhancement through Performance Assessment

? Standards of Quality and Compliance

? Error correction using root cause analysis

? Define measurements for quality

? Criteria for Evaluation Process for Evaluation Coaching and feedback

? Monitoring Performance for Ongoing Improvement

Skills:-

? Management skills for supervising individuals and departments

? Interpersonal and communication skills for building relationships with their teams, peers, and directors

? Writing skills for preparing reports

? Organisational skills for prioritising their deliverables

? Training skills for providing project instructions and feed backing to team members

? Strong computer skills and knowledge of report, dashboards and applications

? Strong analytical and problem-solving skills

Meticulous attention to detail

Educational Qualification

:-

? Must be a Graduate

? Certification in project management (e.g., PMP, CAPM) or relevant professional credentials preferred

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

Food provided Leave encashment Paid sick time
Work Location: In person