Job Description

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer

In this role, you will:

Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area Contribute to increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectation:

Troubleshooting technical issues related to outbound and inbound campaigns, including Agent, Telecom, Network, and Dialer components. Implementing Business Continuity Planning (BCP) procedures for dialing services. Monitoring the Aspect database and attached DB servers. Performing trend analysis and taking proactive measures to address frequently occurring issues. Creating new services for Inbound, Outbound, M3 campaigns, disposition plans, resource groups, and DNIS mappings. Supporting Genesys implementation and deploying CCAAS applications such as Five9. IVA. Developing and maintaining tools and processes to automate infrastructure deployment and management. Designing, implementing, and improving monitoring and alerting systems to proactively identify and resolve potential issues. Participating in on-call rotations to respond to incidents and ensure 24/7 service availability. Conducting post-incident reviews and implementing measures to prevent recurrence. Performing capacity planning to ensure systems can handle projected growth and traffic spikes. Continuously seeking opportunities to optimize and improve existing systems and processes.

Additional Requirements:

Bachelor's degree in computer science, engineering, or related field (or equivalent experience) Solid undersetting or Linux/Unix systems and networking Good hands-on knowledge on any contact center cloud platform Proficient in one or more programming languages (eg. Python, Java, .Net) Experience with Cloud infrastructure and container orchestration platform (GCP, Harness) Familiarity with Configuration management and infrastructure as code tools like Ansible, Terraform Hands on experience with monitoring and logging tools (eg; Grafana, Sploc, ELK stack) Ability to Collaborate Effectively with cross functional teams and communicate technical concepts clearly

Desired Qualification:

Working Experience in Contact center for multiple products like Genesys, IVR, Five9, dialer. Experience with Continuous integration and deployment pipeline. Knowledge of DevOps Principles and practices. Familiarity with security best practices protocols. Prior experience in an SRE role or similar capacity.

Posting End Date:

16 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.



Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.



Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.



b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.