Job Description

In this role, you will:
Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications, US:
4 years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:
Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Job Expectations:

Generic Skillset (Mandatory):
Basic Understanding of Windows and Unix Server Operating systems. Understanding of Client-Server Technologies Understanding of Network components. Should have good communication skills. (English both Verbal and Written) Have understanding of Incident Management
Should be able to assess the impact of Incident
Classify the Incident severity
Run Incident bridge
Engage appropriate support teams and work collaboratively towards resolution
Manage communications to stakeholders and senior management
Manage Root Cause analysis.
Change Management Problem Management. Event Management Knowledge management
Create and maintain Run books
Review and Tag Knowledge articles with alerting/monitoring systems.
Manage application build and configuration documentation.
Maintain KB in ServiceNow and Confluence
For experienced resources look if they have understanding of L1/2/3 kind of setup. Flexible to work in shifts. Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans.
Education: Any Graduate
Industry: Financial Services/Stockbroking, Banking

Skills Required