Job Description

Who are we?

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At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute?

Support, administer and maintain and enhance the SendGrid email relay platform; Participate in On-Call escalations, responding to incidents as SME, and assisting to provide resolutions and RCA's; Administration of SendGrid platform, collaborate with multiple teams to onboard, migrate, consolidate existing email relays to SendGrid Platform.

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Responsible for projects related to SendGrid, periodically work with Finastra product teams, architecture team, vendor support and provide guidance and recommendation on best-practices and standards.

Responsibilities & Deliverable:

Your deliverable will include, but are not limited to, the following:

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Responsible for solution designs and documentation, SOPs

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Support ON CALL rotation 24x7

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Responsible for SendGrid setup, administration, escalations support, vendor management.

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Required Experience:

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Must have 2+ years of experience setting up and administering SendGrid

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Expertise in operational and incident management/resolution

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Strong documentation skills

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Strong architecture and infrastructure design for SendGrid platform

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Expertise in PowerShell, IAC, VSTS, API calls/programming,

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1+ Yrs Azure experience with IaaS, PaaS and OMS

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1+Years experience in Azure DevOps

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Expertise in developing automation and integration using Azure DevOps

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Preference given to
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Expertise in PowerShell, IAC, VSTS, API calls/programming,

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Azure experience with IaaS, PaaS and OMS,

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ITIL v3

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Education and Soft skills:

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University degree/College diploma in computer science or a related field of study.

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Ability to troubleshoot and, diagnose and resolve complex issues

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Self-motivated individual who enjoys technical challenges and takes pride in delivering high quality work

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Proven ability to work in a fast paced, results oriented environment

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Strong business/technology decision making skills

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Strong interpersonal skills to effectively influence decisions and positively impact progress

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Ability to work with a global team, yet work independently

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Excellent oral communication skills with experience in creating clear concise documentation

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Strong analytical skills

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We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

Flexibility:

Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being:

Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.


Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

ESG:

Benefit from paid time off for volunteering and donation matching.

DEI:

Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

Career Development:

Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition

: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.





Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.


Be unique, be exceptional, and help us make a difference at Finastra!