Job Description

Globally, Amagi works with 800+ content brands, delivering 5000+ channels with deployments in 150+ countries, managing programmatic ad opportunities over 50 billion. Amagi has industry-leading deep technical integration with 150+ Free Ad-supported Streaming TV (FAST) services, making it one the largest tech providers and a first-party ad platform for the FAST industry segment.Amagi has a presence in New York, Los Angeles, London, Paris, Singapore, Seoul and Sydney, with innovation centers in Bangalore, Zagreb, and Lodz, and a global media monitoring center in New Delhi. Amagi is one of the highest valued mediatech companies in the world and its investors include Accel, Norwest Venture Partners, General Atlantic, Premji Invest, Avataar Ventures and Nadathur Holdings.
Today, Amagi is the fastest growing media and entertainment technology company on Earth. Founded in 2008, Amagi is a global leader in cloud-based products and solutions for broadcast and connected TV. Our cloud-based platforms support broadcast-quality, 24-hour linear channel production, channel distribution to Free Ad-Supported Streaming TV platforms, live orchestration for sports and news, OTT server-side ad insertion, and monetization analytics, as well as cost-effective disaster recovery.
Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.
Work Mode : In Office
Location : Bangalore
Job Profile
The Amagi Systems Engineer (SE) in Bangalore will be a critical technical resource supporting global Sales Engineering teams, enabling the successful deployment of Proofs of Concept (POCs) for Amagi's cloud-based media technology solutions, including CLOUDPORT and THUNDERSTORM. The SE will collaborate closely with customer-facing SEs worldwide, managing POC requests via Jira, deploying POCs, and providing technical expertise to ensure customer requirements are met. The role involves direct customer interaction when needed, as well as internal enablement through technical collateral and process improvements.
The Systems Engineer will be responsible for supporting global Sales Engineering teams by deploying and managing POCs for Amagi products. The SE will leverage their deep technical expertise in media technology, cloud infrastructure, and Amagi's product ecosystem to deliver high-quality POCs that demonstrate the value of Amagi's solutions. Using Jira to track and prioritize requests, the SE will work closely with customer-facing SEs across continents, providing technical support, automating processes, and engaging with customers directly when required. The SE will also contribute to internal enablement by creating technical collateral and providing feedback to enhance Amagi's products and processes.
Key Responsibilities:

• Deploy and manage POCs for Amagi products, including CLOUDPORT and THUNDERSTORM, based on requests from global Sales Engineering teams via Jira, ensuring alignment with customer requirements and clearly defined success criteria.
• Act as a technical point of contact for customer-facing SEs, providing support for POC deployment, troubleshooting, and optimization, and engaging directly with customers when needed.
• Collaborate with global SEs to gather and document customer requirements during discovery calls, ensuring accurate translation into POC configurations.
• Write scripts to transform customer data to meet Amagi product input specifications and automate manual processes to improve POC deployment efficiency.
• Identify and resolve technical challenges in POC deployments, engaging subject matter experts (SMEs) as needed for complex architecture discussions.
• Create internal cases and anticipated product feature requests based on product gap analysis, collaborating with product development teams on feature prioritization.
• Liaise with product teams during new product releases, bug reporting, and new feature requests to ensure seamless integration and alignment with POC deployment needs.
• Attend global internal meetings and customer-facing calls during non-standard hours to accommodate different time zones, as needed.
• Develop technical collateral, such as deployment guides, blog posts, and training materials, to support internal SE enablement and improve POC delivery processes.
• Provide regular feedback to enhance the POC deployment process, improve product documentation, and streamline collaboration with global teams.
• Represent Amagi in technical forums or customer meetings as required, showcasing the technical capabilities of Amagi's products.
• Other related duties as assigned.

• Deep knowledge of Amagi's product ecosystem, including CLOUDPORT and THUNDERSTORM, with hands-on experience configuring and deploying media technology solutions.
• Expertise in broadcast engineering workflows, streaming media technologies (e.g., HLS, DASH), and ad monetization.
• Familiarity with Amagi's latest deployment and CI/CD pipeline tooling, ensuring efficient and scalable POC deployments.
• Strong expertise in Jira for managing and prioritizing technical requests, with the ability to streamline workflows and track POC progress.
• Working knowledge of sales and software engineering tools, such as Salesforce and Confluence.
• Ability to understand and accurately document complex technical customer requirements and translate them into actionable POC configurations.
• Proficiency in writing concise and clear technical documentation, deployment guides, and scripts for automation.
• Strong communication skills to effectively convey technical concepts during internal discussions, customer calls, and presentations.
• Ability to multitask and manage multiple POC deployments simultaneously, with excellent time management and prioritization skills.
• Flexibility to work across global time zones and attend calls during non-standard hours when required.
• Education: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent years of relevant experience.
• Experience:

• 3+ years in media & entertainment technologies, with a strong focus on cloud-based media solutions.
• 2+ years of relevant experience in technical roles involving deployment, configuration, or support of media technology products in production or pre-production environments.
• Desirable: Professional certifications in public cloud technologies (e.g., AWS, GCP).