Manage the local IT team across helpdesk, infrastructure, and systems functions.
Ensure 24/7 availability and performance of IT systems, including hardware, software, and networking.
Oversee IT onboarding/offboarding and enforce access control policies and role-based permissions.
Maintain accurate inventory of all IT assets, licenses, and configurations.
System Administration
Administer and maintain on-premise and cloud-based servers (Windows/Linux).
Manage Active Directory, Group Policy, DNS, DHCP, and system patching.
Maintain and support Google Workspace, (Gmail, Drive, etc.) and Microsoft 365.
Ensure system resilience through backup solutions, regular testing, and capacity planning. Implement and manage device compliance, software deployment, and policy enforcement.
Network & Firewall Management
Oversee LAN/WAN operations, including switches, routers, firewalls, enterprise Wi-Fi, and VPNs.
Manage Fortigate enterprise-grade firewalls and ensure secure perimeter configurations.
Continuously monitor network performance, resolve bottlenecks, and implement redundancy strategies.
Coordinate upgrades, network segmentation, and secure remote access controls.
Cybersecurity & Compliance
Enforce corporate cybersecurity policies locally, ensuring secure infrastructure and endpoints.
Deploy and monitor endpoint protection, MFA, data loss prevention (DLP), patch management, and MDM.
Support internal audits and maintain compliance with frameworks such as ISO 27001.
Assist in the development and execution of disaster recovery and business continuity plans.
Log and respond to security events and coordinate with the global Security Operations Center (SOC).
Vendor & Procurement Management
Maintain relationships with local IT vendors, ISPs, and service providers.
Oversee IT procurement and license renewals.
Cross-Functional Collaboration
Work closely with global IT, Cloud Teams, and Information Security teams on shared infrastructure and cloud initiatives.
Provide insights into technology improvements from a local operational perspective.
Regularly report on IT metrics, system performance, risks, and recommendations to senior leadership.
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