Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. Thats why we need smart, committed people to join us. Whether youre looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth storxe2x80x8by while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Document Management System (DMS) Support engineer role is positioned to offer IT technical support services on IT systems enabling Document Capture and document delivery services at Iron Mountain across Global site. DMS support Engineer engages with Scan operations staff across sites to, diagnose, detect and fix DMS Systems technical issues restoring IT systems to Steady state operations.
Key Areas of Responsibility
Be responsible for monitoring and troubleshoot of E2E and Webstatus .net applications based on SQL server
Work on incidents, requests and problem tickets
Manage production deployments
Manage major incidents
Monitor Jobs and remediate any failures
Communicate and coordinate issue status effectively with users
Skills Required
Competencies
Technical Skills and Proficiency
5 years of relevant experience in Kofax and KTM
5 to 7 years of Software experience, with a minimum of 4 years in .Net and SQL
Backend: Strong MS SQL 20012/ 2016
IDE & Tools: VS 2017/ 2019, GIT/GITLab
Good to Have (Optional)
Programming: VB.Net, Ext JS. XAML
Responsible for developing scalable and high-performing components.
Should be a good team player
Ability to work independently and proactively in a fast-paced, dynamic environment
Provide technical leadership to teammates through coaching and mentorship
Timely software delivery as per set standards
Performing unit and integration testing
Communicating changes to documentation and QA teams
Experience in Agile development methodology and Scrum
Identify and encourage areas for growth and improvement within the team.
Collaborate with other software developers, business analysts and software architects to plan,
Professional attributes
Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers
Excellent problem solving, detail oriented and organizational skills
Effective communicator
Integrity
Successful adaptation to and managing change
Attention to detail (both oral and written)
Demonstrates professionalism
Effective time & prioritization management
Strong organizational, interpersonal and analytical skills.
Ability to multi task and be able progress work on multiple tracks in the same day.
Proficient with verbal (oral) and written communication
Strong ability to plan, prioritize work and perform timely follow ups.
Skill set, experience, and behaviors
Ability to demonstrate creative thinking
Ability to develop relationships
Ability to manage/work well with the team and efficiently distribute expertise Industry and/or company knowledge
Must exhibit a positive approach and the ability to work efficiently as an individual contributor and a process/tech lead
Solid process background (domain and process knowledge)
Strong willingness to learn new processes, dive into challenges and provide direction
Understand the domain and technical components of the job
Ability to participate in the ideation process and produces the documentation and trains the team on the re-engineered process to meet internal commitments on a continued basis.
Qualification Required
Engineering graduate
Experience in working with distributed imaging systems.
Candidate should possess strong analytical skills.
Certifications in Document Imaging products or business would be advantage
Disclaimer
This job description is not an all-inclusive statement of every duty and responsibility and is not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.
Iron Mountain is an xe2x80x98Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual orientation or any physical disability.
Category: Information Technology