Job Description

About Ferguson
Ferguson is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market. We help make our customers' complex projects simple, successful and sustainable by providing expertise and a wide range of products and services from plumbing, HVAC, appliances, and lighting solutions to pipe, valves and fittings, water and wastewater solutions, and more. Headquartered in Newport News, Virginia, Ferguson has sales of $29.6 billion (fiscal year '24) and approximately 35,000 associates in nearly 1,800 locations.
ANSR is the market leader in enabling organizations to build, manage and scale global teams through Global Capability Centers (GCCs). ANSR's full-stack GCC platform, comprising end-to-end Al- enabled products and services, is trusted by the world's best companies to help them set up, manage, and run their high-impact technology centers. Since its inception, ANSR has established over 125 GCCs, aggregating to over 125k enterprise talent, with over $2B in investment and using over 12M sq ft of workspace.
Visit ansr.com for more information.

Duties and Responsibilities:

• Provide technical support within the Operations Center to include proactive and reactive incident resolution.
• Ensure the quality and delivery of technical operations supporting the business is in accordance with agreed standards.
• Provide technical support by collaborating with systems analysts, developers, business analysts, and project teams.
• Perform proactive reviews of system performance metrics, logs, and alerts to ensure event correlation and trend analysis are performed on a regular basis.
• Provide server and infrastructure application support including installation, patching, upgrading, maintenance, and QA of systems per Ferguson standards.
• Manage the creation and maintenance of inventory data for all servers.
• Manage server and service configuration per ticket requests.
• Perform weekly checks on system memory, CPU, disk, NFS, and NTP and fix according to policy.
• Write, execute, and peer review ansible playbooks.
• Support audit requirements by collecting server details and screenshots/recordings.
• Ensure team documentation is populated with resolutions, workarounds, known issues.
• Stay ahead of the latest updates and developments in Linux technologies.
• Participate in a 24x7 on-call rotation to support after hours issues and planned work.

Qualifications and Requirements:

• Minimum of 5 years of Linux server administration experience.
• BA or BS degree preferred.
• Recent experience and proficiency with Cloud computing platforms, such as AWS, Azure, Oracle Cloud, and GCP.
• Experience with installation, configuration, patching, and support for Linux.
• Experience creating automation using ansible.
• Experience in an enterprise level production data center environment managing enterprise class servers.
• Experience in proactively monitoring system health and reacting accordingly.
• Windows experience desired but not required.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment and independently.
• Good ability to manage time appropriately and effectively prioritize tasks.
• Demonstrated ability to follow guidelines, while also bringing to bear acquired knowledge to surpass expectations when necessary.

Skills Required