Job Description

About Ferguson
Ferguson is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market. We help make our customers' complex projects simple, successful and sustainable by providing expertise and a wide range of products and services from plumbing, HVAC, appliances, and lighting solutions to pipe, valves and fittings, water and wastewater solutions, and more. Headquartered in Newport News, Virginia, Ferguson has sales of $29.6 billion (fiscal year '24) and approximately 35,000 associates in nearly 1,800 locations.
ANSR is the market leader in enabling organizations to build, manage and scale global teams through Global Capability Centers (GCCs). ANSR's full-stack GCC platform, comprising end-to-end Al- enabled products and services, is trusted by the world's best companies to help them set up, manage, and run their high-impact technology centers. Since its inception, ANSR has established over 125 GCCs, aggregating to over 125k enterprise talent, with over $2B in investment and using over 12M sq ft of workspace.
Visit ansr.com for more information.

Overall, Job Objective:
To ensure the stability, performance, and availability of the Supply Chain systems by providing proactive system administration, troubleshooting, and technical support. This role bridges technology and operations by managing system configurations, monitoring performance, and resolving incidents while also serving as the first point of contact for business users. The objective is to maintain operational continuity, support business needs, and drive efficiency through reliable system management and responsive communication.
Duties and Responsibilities:

• Provide end-to-end support for all Supply Chain solutions, ensuring continuous system availability and performance.
• Serve as the immediate technical contact for all locations that use Supply Chain systems, handling calls and chats and documenting all interactions in ServiceNow.
• Troubleshoot, resolve, and escalate issues and outages, collaborating with vendors, developers, and application administrators to determine root cause and long-term resolution.
• Manage automation infrastructure for DCs, MDCs, and Ship Hubs to ensure smooth and reliable operations.
• Respond to system alerts and use monitoring tools to proactively identify and troubleshoot issues within Supply Chain systems.
• Communicate technical information clearly and effectively to both technical and non-technical stakeholders.
• Apply standardized procedures and best practices to achieve goals, meet deadlines, and ensure consistent service delivery.
• Escalate and advance issues as necessary to ensure SLAs are met or exceeded.
• Develop and maintain documentation for incidents, troubleshooting steps, and resolutions to support knowledge sharing and future problem prevention.
• Support system upgrades, patches, testing, and deployments in partnership with IT, operations, and vendors.
• Identify opportunities for process improvement and recommend enhancements that increase efficiency and reliability.

Platform Administration:

• Proficiency with the following applications is preferred but not required:
• HighJump Warehouse Management System, Oracle, SQL, Service Now, Genesys, Dispatch Track, Mercury Gate, Logility

Qualifications:

• Bachelors degree in computer science, Information Technology, or a related field preferred.
• An equivalent combination of education, training, and experience may be considered.
• Minimum of 1-2 years of experience in systems administration, IT support, or a related role.
• Hands-on experience with Warehouse Management Systems (WMS) or similar supply chain solutions is strongly preferred.
• Familiarity with troubleshooting infrastructure and software systems in a fast-paced environment is a plus.
• Basic understanding of supply chain systems and their interaction with broader business processes.
• Solid grasp of SQL/Oracle is a bonus.
• General familiarity with automation infrastructure in distribution and logistics environments.
• Strong problem-solving and communication skills with the ability to translate technical details into user-friendly explanations.
• Self-motivated and thorough, capable of balancing multiple priorities effectively.
• Regular and reliable attendance.

Skills Required