Job Description

The position responsibilities will include, but not limited to:

• Configure, deploy, and maintain Azure, AWS, and Hyper-V Server environments, ensuring

adherence to industry best practices and company standards.

• Administer and address user support tickets in alignment with ITIL principles, ensuring timely

resolutions and maintaining superior levels of user satisfaction.

• Configure, deploy, and maintain Active Directory services, such as Domain Controllers,

User/Group Management, and Group Policy Administration.

• Administer and maintain a hybrid Active Directory environment ensuring timely

synchronizations between On-Premises and Cloud Infrastructure.

• Administer and maintain Microsoft 365 services, such as Exchange Online, SharePoint,

Teams, and other tenant services.

• Collaborate closely with the IT Security team to implement security best practices and

controls, ensuring the confidentiality, integrity, and availability of our Infrastructure.

• Administer and maintain regular backups and disaster recovery strategies for all

Infrastructure services ensuring business continuity.

• Maintain detailed documentation of Infrastructure services, such as Asset Inventory and

Software/Hardware design and implementation.

• Generate regular reports on server performance, security and compliance metrics, and other

relevant reporting metrics as required.

• Proactively identify and mitigate potential risks and issues early in the process, developing

effective mitigation strategies.

• Prioritize and manage multiple tasks effectively in a fast-paced environment, adapting to

changing business needs and market conditions.

• Work independently and take ownership of assigned tasks while also being a strong team

player.

• Collaborate with cross-functional teams, including Development and Operations, to ensure

that infrastructure practices align with application requirements and operational needs.

• Stay up to date with emerging trends, technologies, and methodologies in system

administration and drive their adoption within the team as appropriate.

• Establish and maintain strong communication channels and processes to ensure seamless

collaboration with the US-based IT team, despite time zone differences.

• Continuously monitor and optimize the performance, capacity, and availability of

infrastructure components, ensuring that systems meet or exceed service level agreements
(SLAs).

• Identify opportunities for automation and implement solutions to streamline system

administration tasks, reduce manual effort, and improve overall efficiency.
Revision Date: 04/22/2024 Senior Systems Administrator Page 3

• Communicate complex technical concepts and solutions effectively to both technical and

non-technical stakeholders, ensuring clear understanding and alignment across the
organization.

• Ensure that all system administration activities adhere to IT governance frameworks, industry

standards, and relevant compliance requirements, such as HIPAA.

• Proactively identify areas for improvement in the organization's infrastructure and propose

solutions to enhance performance, security, and scalability
Required Skills/Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's

degree preferred.

• 5+ years of experience in system administration, with a focus on Windows Server

environments.

• MCSE or equivalent certification.
• Proficiency managing on-premises/cloud Windows server deployments in Hyper-V, Azure

and AWS.

• Proficiency in hybrid Active Directory environments.
• Proficiency in scripting languages (e.g., PowerShell, Bash)
• Excellent verbal, written, and interpersonal skills with a proven ability to communicate at

various levels within the organization and with external parties.

• Ability and confidence to take calculated risks in uncertain or ambiguous situations.
• Excellent organizational skills and demonstrated ability to manage multiple competing

priorities and assignments.

• Passion for delivering business value and willingness to perform other assigned tasks.
• Ability to deliver regular quick updates, system solutions, and communicate issues to

management
Preferred Skills/Experience:

• AZ-104T00-A: Microsoft Azure Administrator Certification
• Experience with NIST Cybersecurity Framework 1.1 and NYDFS 500.03
• Experience successfully working with remote or distributed teams, particularly in a global

context.

• Familiarity with IT service management tools, such as ServiceNow or Jira Service Desk.
• Experience in the legal services or healthcare industry is a plus.

Skills Required