Job Description

Role Responsibilities

Strategy

• Provide L1 / L2 Support for Middle and Back office applications 24/7 across different shifts.
• Continuously improve and innovate the strategic applications and help in the decommission of old / legacy applications.
• To be able to define priority of incidents and upgrade it as and when necessary. Communicate to different stakeholders on timely basis for both Incidents and Root cause analysis.
• Working closely with developers, to review changes that are to be rolled out in production environment.
• Partner with different teams to integrate testing results into change acceptance criteria.
• Highly organized individual able to work on multiple project streams and clearly display current progress.
• Logging, Co-ordination and escalation of issues and incidents - logged in Service Now.
• Track incidents and provide regular updates to users on request status and progress.
• Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement.
• Review of OLA, SLA's of all the applications regularly.
• Act as a co-ordination point where there are complex / multiple areas affected by an incident / issue.
• Ensure all new deployments have supplied correct documentation and training to support staff.
• Maintain the support documentation in Confluence to ensure all areas in scope are current and accurate.
• Proactive approach to technology related activities like patching, high privileged ID remediation, security vulnerabilities, etc.

Business

• Exposure / Experience in 'Financial Markets' or 'Investment Banking" domain will have more weightage.
• Middle / Back office support knowledge - reconciliations, confirmations, payments.
• Good knowledge on FI, REPO, FX and MM products.

Processes

• Should be fully aware of ITIL concepts and should have done an ITIL certification.

People and Talent

• Individual Contributor role only.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Our Ideal Candidate

• ITIL foundation certified or advanced will have added weightage.
• Any other Industry wide recognised certification too will have added weightage.

Role Specific Technical Competencies

• Knowledge and experience in Shell scripting
• Knowledge on SQL query, Sybase, PL / SQL
• Knowledge on Linux, Windows Infrastructure
• Experience in Control-M scheduling tool, ITRS, Confluence, Jira and other tools
• Strong MS Office skills - Excel, PowerPoint, Word, etc
• Knowledge of Kubernetes, AWS

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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