Job Description

Job Title: Senior Support Service Executive
Role Overview
The Senior Executive supports daily hotel booking reconfirmation operations by managing workload distribution, prioritizing data assignments, ensuring quality and handling escalations. The role contributes in assisting the Team Lead with performance-linked inputs of Team members and Suppliers.
The role also includes completing individual reconfirmation tasks and providing guidance, training, and mentoring to team members.
This role requires strong communication, problem-solving, and organizational skills, with the ability to work collaboratively in a fast-paced environment.
Key Responsibilities

• Assess daily workload and prioritize tasks based on urgency.

• Assign and reassign reconfirmation tasks/data to team members.

• Ensure all daily reconfirmations are completed accurately and on time.

• Handle escalated cases from team members.

• Provide solutions to team queries and support process-related clarifications.

• Conduct on-the-job training and mentor junior team members to improve performance.

• Monitor team output and highlight quality or process improvement areas.

• Complete personal reconfirmation tasks efficiently.

• Advise Supplier performance updates to Team Lead.

• Support Team lead to decide Rosters

Skills & Qualifications

• 2-3 years of experience in hotel booking operations or B2B travel processes.

• Strong prioritization, task allocation, and problem-solving skills.

• Excellent communication and team mentoring abilities.

• Proficiency with MS Office.

Skills Required