Job Description

Designation:

Senior Support Engineer(L2)

Experience:

4+ Years

Location:

Ahmedabad

Business Unit

: Traffic

Qualification : Bachelor's degree in information technology or computer science or equivalent.

Mandatory Skill:

Strong Experience API Hosting, postgres database SW Installation and Database configuration, scripting languages such as SQL/My SQL and postgres, ICD2.5, Server Installation, Good understanding of design concepts and design patterns.

Database: postgres database

OS: Windows and Linux

Communication : Must be good in English

Experience : 5 Years of experience

Work Experience Must Have -

Lead the implementation of the ICD 2.5 interface control document at new and existing toll plazas., ensure compliance with all technical and business requirements. Work with hardware vendors (RFID readers, AVC systems, WIM, lane controllers) to ensure data capture and message formats align with specification. Integrate acquiring banks, host systems, and the central mapper/switch (via APIs or files) as defined in ICD 2.5. Monitor transaction flows, TATs (turn-around times), exception/violation cases, blacklist/whitelist management, settlement files and reporting. Conduct UAT/POC testing for toll-plaza onboarding under ICD 2.5. Address failure scenarios, reconciliation, dispute management, settlement differences and audit requirements per specification. Provide MIS and operational dashboards:- daily settlement summary, raw data files, incoming/outgoing files, violation reports, etc. Maintain documentation, change-control and versioning for ICD 2.5 compliance., liaise with regulatory / oversight agencies such as National
Highways Authority of India (NHAI), Indian Highways Management Company Limited (IHMCL) and National Payments Corporation of India (NPCI).

Proven work experience as a technical support engineer. Experience in implementing software solutions Experience with scripting languages such as SQL/My SQL and Postgres. Install and Upgrade postgres and Corresponding Application Tools. Ability to troubleshoot complex hardware and software issues. Ability to provide step-by-step technical help, both written and verbal. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Installing and configuring operating systems, anti-virus software and other applications such as visual studio, third party app, drivers, firewall etc.. Managing backups of servers, in case of data loss Maintenance of Main Database like backups, data purging. Experience on Postgres. Hands-on experience with Windows/Linux environments Installing and configuring client computer systems. Responding to client support requests. Meeting with L1 team to diagnose software, networking, or hardware issues. Participate in data analysis, mapping, and configuration meetings. Providing technical support on-site or via remote-access systems. Improve apps to meet customer's business needs and follow best practices. Repairing hardware malfunctions, software issues, and networking problems. Tracking and managing work records. Coordinate with L3 team to resolve issues. Ensure all issues are properly logged. Willing to work whenever support required even on weekend. Extend user support and training to customers. Good communication skills. Good Documentation skills (technical writer).

Nice to Have -

Male candidate.

Ready to work on site and frequent site visits.

Candidates have from toll domain.

Should be able to work under high pressure and tight deadlines

Interested candidates can share resume at career.bmcloud@gmail.com or DM at 7009347680

Job Types: Full-time, Permanent

Pay: ?80,000.00 - ?90,000.00 per month

Work Location: In person