Job Description

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Senior Support Engineer

Location:

Onsite - Chennai / Mumbai / Kochi / Pune / Bangalore

Experience:

6+ years

About Orion Innovation:

Orion Innovation is a premier, award-winning global business and technology services firm. We deliver business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. Our clients span industries including financial services, telecommunications, media, consumer products, automotive, industrial automation, life sciences, e-commerce, and education.

Role Overview:

We are looking for a

Senior Support Engineer

to provide technical and operational support for audit-related tools and applications. The role involves troubleshooting, performance optimization, process improvement, and ensuring operational excellence in tool deployment and support.

Key Responsibilities:

Manage and resolve escalations, tool-related issues, and service tickets. Develop operational frameworks and controls to ensure data and application integrity. Optimize server hosting, application performance, and cost efficiency. Support product and application lifecycle management including testing, deployment, and maintenance. Maintain and update technical documentation and user support materials. Conduct tool demonstrations and training sessions for team members. Analyze tool usage and KPIs to improve process efficiency and effectiveness. Collaborate with cross-functional teams on continuous improvement initiatives.

Required Skills & Experience:

Strong background in audit support, risk management, or technology operations. Experience in application lifecycle management and software testing processes. Understanding of audit workflows and data-driven process improvements. Strong troubleshooting and problem-solving skills. Familiarity with cloud platforms (Azure preferred). Proficiency in MS Office, Power BI, and Adobe Acrobat. Excellent communication, stakeholder management, and analytical skills. Passion for technology, process improvement, and operational excellence. Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.



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