Job Description

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: , , ,

What success looks like in this role:

Job Summary

The Technical Support Consultant provides deeply technical Microsoft Lync and Skype for Business support to our Enterprise Customers. Technical Support Consultants are accountable for resolution of the most complex technical Incidents and Problems. Job responsibilities include:

• Provide technical support to Enterprise customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft Unified Communication products.
• Manage escalations to ensure timely and high quality resolution of all issues.
• Monitoring & maintaining availability of customer's 'Lync' and 'Skype for Business' infrastructure.
• Ability to analyse and interpret data, capture and trace logs to resolve customer issues in live working environment.
• Write technical articles contributing towards product knowledge base
• Analyze user problems and develop trouble shooting solutions
• Improve existing systems by analyzing areas of modification with a team or individually Maintain systems by monitoring,
• Identifying, and correcting network issues Create technical specifications and best practices
• Update knowledge and skills regularly through in-house and external courses, manuals, and new applications

• B.S. in Computer Science (CS), Information Technology (IT), Electrical Engineering (EE), Computer Engineering (CE), Master of Computer Applications (MCA)
• Cumulative or major GPA of 3.0 or higher
• Sound Knowledge of basic computer science concepts, programming, and Information Systems

• Minimum 5 years relevant work experience
• Must have prior experience providing technical support to Enterprise Customers
• Prior exposure to Microsoft Unified Communication Technologies

• Must possess strong working knowledge of Microsoft LYNC and Skype for Business Server, Office Communications Server (OCS), and Exchange Unified Messaging (UM).
• Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies
• Must have prior experience providing technical support to Enterprise Customers.
• In-depth Knowledge of Media gateways & Session Border Controllers.
• Good Working Experience and understanding of various Codecs (G.711, G.723, G.729 etc.) and VoIP technology.
• Good knowledge in Microsoft Office Products (Excel, PowerPoint, Outlook etc.).
• Outstanding attention to detail and capacity to demonstrate continual learning
• Exceptional analytical and problem-solving capabilities
• Excellent deductive and inductive reasoning skills
• Strong interpersonal verbal and written skills
• Ability to work both individually and with teams

• Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills. Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they do
• Must be able to work proactively and under pressure

• Willing to work in rotational shifts including Night Shifts
• Willing to travel and relocate to Gurgaon or vicinity if required