Senior Specialist Bot Development
Year Hyderabad, Telangana, India
Job Description
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Role/Job Title: Sr. Specialist Bot Development
Business: Transformation Projects - Customer Experience
Function/ Department: Customer Experience
Place of work: Mumbai/Hyderabad
Job Purpose:
Responsible of developing and contributing towards digital transformation via chatbot & Voice bot and ensure highest level of customer experience.
Roles & Responsibilities:
Primary Responsibilities
- Gather requirements, design flows and write final content for Voice bots, virtual assistants, chatbots, IVT and omni-channel conversational interfaces.
- Research and analyze intents and associated customer journeys.
- Work directly with cross functional team to build and iterate on the designs.
- Design end-to-end conversational interactions, including what can go wrong, and how.
- Analyze dialogues and user interaction with live bot/assistants and make recommendations for improving user experience.
- Play a pivotal and creative role in designing conversations and understand the values of human emotions.
Key Success Metrics: Containments/outcome of the bot and enhanced customer experience.
Qualification: B.E/B.Tech OR MS in Computer Science OR related discipline
Experience: Minimum 5+ years of relevant experience in developing Bot Application.
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Job Detail
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Job IdJD3183896
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear