Senior Specialist

Year    UP, IN, India

Job Description

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback. (1.)

Key Responsibilities



1. To adhere to quality standards, regulatory requirements and company policies.



2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.



3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.



4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.



5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

No. of Positions




1

Skill (Primary)




DWP-WPE-ENTERPRISE MOBILITY MANAGEMENT

Auto req ID




1623003BR

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Job Detail

  • Job Id
    JD4475651
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    UP, IN, India
  • Education
    Not mentioned
  • Experience
    Year