Job Description

Role Title: Senior Specialist, Training - Development (L07)
Company Overview:
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
Organizational Overview:
In Training & Performance Strategy we are putting the One Synchrony mindset into action and striving for excellence by following these pillars of success:
Digital Transformation
Deliver disruptive, high customer-impact solutions and experiences through global tech & ops leadership
Innovation
Enable process transformation-led rapid-scale training products/development with empowered teams
Training Development
Create an open, honest, trustworthy, developmental organization with self-development as the core DNA
Organizational Excellence
Enable seamless data, information, and goal-sharing, and earn increasing significance in global decision-making
Role Summary/Purpose:
The Senior Specialist, Training - Development supports the development of frontline employees by ensuring they are trained for operational execution and the development of leaders by ensuring they are prepared to drive high performing teams through soft skill development. They also provide skills-based learning solutions to allow real-time enablement to bridge skill gaps, improvement in productivity, workforce readiness, reinforcing skills to ensure learning translates into real performance gains. This role is also involved in the successful onboarding of facilitators to the global operations training team.
Key Responsibilities:
Conceptualize and write highly interactive and engaging training objectives, using adult learning principles, that improve performance based on business needs
Synthesize information from needs assessments to make recommendations and develop innovative solutions for training program approach that align with business strategies and learning objectives
Work with Talent Development to gather feedback from stakeholders, to identify continual areas of performance improvements to maximize Return on Investment of training programs
Work with Talent Development to plan timelines, resources, and sustainment needed for new training objectives, or required of existing training programs, to ensure they create value for the business
Work with Talent Development to support delivery of training by assisting with logistics coordination including scheduling, booking venues, or setting up online training portals, and monitor attendance, participation, and engagement of training sessions
Create and maintain repository of training content and resources that employees can access as needed
Stay informed of latest trends, tools, and best practices in adult learning and update trainings to maximize effectiveness of programs based on this research
Periodically facilitate training sessions to educate employees on business practices and processes
Perform other duties and/or special projects as assigned
Required Skills/Knowledge:
Minimum 10+2 or graduate in any discipline with 3+ years' experience in classroom training facilitation
Knowledgeable of adult learning principles and performance improvement methodologies
Strong analytical skills and ability to translate data into actionable insights
Experience influencing and interacting with all levels of management
Highly proficient with Microsoft Office Suite (Word, PowerPoint, Excel)
Must be able to work required schedule of the role: Mondays - Fridays, 7:00 AM - 4:00 PM EST / 8:00 AM - 5:00 PM EDT
Ability to work flexible shifts which could change daily/weekly based on business needs
Desired Skills/Knowledge:
2+ years' experience of measuring skills gaps to identify and create relevant learning solutions to target return on investment
Strong organizational and problem-solving skills
Strong facilitation and communication skills
Understanding of change management principles
Proficiency in project management tools
Experienced with digital learning tools and microlearning platforms
Ability to manage multiple priorities in a fast-paced environment
Ability to work with diverse teams and foster an inclusive environment
Eligibility Criteria:
Minimum 10+2 or graduate in any discipline with 3+ years' experience in classroom training facilitation
Work Timings:
Must be able to work required schedule of the role: Mondays - Fridays, 7:00 AM - 4:00 PM EST / 8:00 AM - 5:00 PM EDT
For Internal Applicants:
Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be on any corrective action plan (Formal Corrective/Final Formal, LPP)
L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
L4+ employee can apply
Grade/Level: 07
Job Family Group:
Contact Center Operations
Job Family Group: Contact Center Operations

Skills Required