Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management Disputes
About the Role

We are looking for a detail-oriented and proactive Product Senior Specialist to support the regional enablement of global product initiatives. This role is ideal for someone who enjoys research, coordination, and operational execution, and is passionate about delivering customer-centric solutions through structured processes and emerging technologies.

You will work closely with the Senior Product Manager to help localize global product strategies, conduct market and customer research, and manage administrative workflows that ensure smooth execution across regions.

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Key Responsibilities

Conduct research on regional market requirements, customer behaviors, and competitive landscapes to inform product decisions. Support the translation of global product requirements into regionally relevant documentation and workflows. Assist in preparing presentations, reports, and communications for internal and external stakeholders. Coordinate meetings, track action items, and maintain project documentation. Monitor product performance metrics and compile insights for review. Stay informed on emerging technologies and AI trends relevant to regional product innovation. Apply design thinking principles to support ideation and problem-solving sessions.

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Qualifications

2-4 years of experience in product operations, product management support, or a related role. Strong organizational and research skills with attention to detail. Familiarity with AI, design thinking, and digital product development. Excellent written and verbal communication skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Comfortable working cross-functionally and across time zones.

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Preferred Skills

Experience supporting product teams in a global or regional context. Proficiency in tools such as Excel, PowerPoint, Confluence, and project management platforms. Interest in customer experience and innovation.

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Company Culture

We are a team that values collaboration, curiosity, and customer-first thinking. You'll be part of a culture that encourages experimentation, embraces emerging technologies, and supports continuous learning. We believe in empowering individuals to make an impact and grow their careers in a supportive and inclusive environment.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.