Job Description

Company: Mercer

Description:

Order Management Operations (Career) is seeking candidates for the following position based in the Noida office

Senior Specialist \xe2\x80\x93 Order Management (C2)

What can you expect?

Mercer is a global consulting leader helping clients around the world advance the health, wealth and careers of their most vital asset \xe2\x80\x94 their people. We work collaboratively with our clients to transform strategy into practical actions that drive results. Our deep expertise, powerful insights, and real-world solutions help the people and organizations we serve take steps today to secure a better tomorrow.

Our passion is making a difference in people\xe2\x80\x99s lives. For us, it\xe2\x80\x99s not just a business \xe2\x80\x94 it\xe2\x80\x99s a mission. Our more than 22,000 employees work every day to improve the health, wealth, and careers of more than 110 million people globally. Welcome To Brighter!

This position is with Order Management (Career Delivery) team within Career line of business. OM team takes care of end-to-end order booking/invoicing and access granting for the career products. We verify, validate and process requests received from sales consultants and support them with processing it in GPOS and fulfilling it through different platforms. It is a global team; provide support to multiple regions such as Asia Pacific, EMEA, North America and Latin America.

What is in it for you?

• Medical insurance, personal accident insurance, group term life insurance from the day you join us
• Holidays as per location
• Shared Transport (Provided the address falls in service zone)

We will count on you to:

• Daily work management and processing
• Analyzing high complexity work
• Internal peer reviews and RCA
• Written and verbal communication with onshore business partners
• Data preparation and reporting
• Ensuring compliance of all internal and client policies
• Providing timely updates to team manager and Onshore counterparts
• Driving process improvements
• Providing training to the new joiners as per the defined training procedure
• Updating process documents such as SOPs, FAQs and DTPs

What you need to have:

• Graduation / Post-graduation in any stream
• Minimum 3-4 years\xe2\x80\x99 experience in a professional organization
• Excellent command on MS Office applications (MS-Excel, MS-Word)
• Exceptional English Communication Skills
• Problem solving ability and attention to detail.
• Ability to multitask, self-starter
• Excellent analytical skills and high focus on accuracy

What makes you stand out?

• Exceptional Communication Skills
• Adaptable communicator, facilitator, influencer, and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team.
• Ability to multi-task and prioritize time effectively.
• Flexibility to work in rotational shifts.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer\xe2\x80\x99s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world\xe2\x80\x99s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan