Job Description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

We are looking for a Senior Specialist - DevOps who will serve as the technical execution leader and delivery owner for our DevOps platforms. This role requires deep hands-on expertise in AWS, CI/CD, Infrastructure-as-Code, and automation, combined with the ability to drive sprint execution, guide engineering teams, and ensure reliable, high-quality delivery across all DevOps initiatives.



In addition, this role will play a key part in our transition toward AI-driven DevOps. The ideal candidate will bring strong technical vision, the ability to identify opportunities for AI-based automation, optimization, and intelligence, and the skill to translate ideas into working solutions.

How will you make an impact?

Strategic& Leadership Responsibilities


Own

end-to-end delivery

of DevOps initiatives, ensuring sprint commitments are met with high quality and predictability. Drive

agile ceremonies

including sprint planning, daily standups, backlog grooming, and retrospectives for the DevOps team. Act as the

technical execution leader

for DevOps, ensuring priorities are clear, risks are managed, and delivery stays on track. Use

pipeline data, logs, metrics, and deployment signals

to design and implement AI-driven automation such as

failure prediction, auto-remediation, and deployment risk scoring

. Provide

technical direction and solution guidance

to DevOps engineers, ensuring consistency, scalability, and reliability. Drive

continuous improvement and innovation

across CI/CD, cloud platforms, and automation frameworks. Act as the

technical and delivery leader

for the DevOps platform, owning release readiness, pipeline reliability, and execution quality. Collaborate with R&D teams to align DevOps execution with business goals. Architect, build, and continuously evolve

scalable, resilient CI/CD frameworks

that support multiple teams, environments, and deployment patterns Build and manage

AWS-based infrastructure

ensuring high availability, security, and cost efficiency. Develop and maintain

Infrastructure-as-Code

using

Terraform and CloudFormation

for consistent multi-environment provisioning. Create and enhance

automation and tool

using

Python and Shell

to eliminate manual work and improve platform reliability. Implement and manage

containerized platforms

using

Docker and ECS

. Build

AI-powered DevOps capabilities

such as self-healing pipelines, intelligent failure analysis, predictive alerting, and deployment risk scoring.

Have you got what it takes?

Experience: 12-14 years of experience in DevOps, with at least 3 years in a senior or lead capacity. Cloud Expertise: Deep understanding of AWS cloud architecture, high availability, and resiliency. IaC Tools: Advanced proficiency with Terraform and CloudFormation. CI/CD Tools: Expert-level knowledge in Jenkins and GitHub Actions/Workflows including pipeline-as-code principles. Scripting: Strong proficiency in Python, Shell, or Groovy. Containers: Proven experience in Docker and AWS ECS based deployments. Automation: Solid understanding of automation frameworks Soft Skills: Excellent leadership, communication, and cross-functional collaboration skills. Certifications (Preferred): AWS Certified DevOps Engineer / Solutions Architect / Terraform Associate. Proven ability to learn new technologies quickly. Ability to work effectively with distributed team Ability to work in high pressure, highly flexible environment against both short and long-term objectives Must be detail oriented, task driven, and have excellent communication skills. Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems .

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:

9708

Reporting into:

Tech Manager

Role Type:

Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.