Job Description

Role description

Job Title: GenAI Technical Support Advisory Lead L25 Support Layer



Location: India Remote or India Office



Work Hours: US Time Zone Active until 300 PM PST



Role Overview



We are looking for a handson leader with expertise in Generative AI and enterprise AI chat technologies who can serve as an L25 support layer bridging the gap between frontline support L2 and deep technical experts L3 This person will act as the first point of escalation for AIrelated technical questions ensure quality in responses and coordinate with global colleagues to resolve complex queries This role is part technical support part advisory ensuring internal teams have the right AI tools workflows and knowledge to work effectively



Key Responsibilities



Serve as the primary point of contact for escalated technical queries related to Generative AI GenAI the internal enterprise AI chat solution and AIassisted workflows



Provide direct technical assistance and guidance to users escalate to and collaborate with L3 subjectmatter experts when necessary



Ensure accuracy consistency and quality in responses provided to internal teams



Document solutions best practices and repeatable workflows for common queries



Monitor and analyze support requests to identify training opportunities system improvements or process optimizations



Stay updated on emerging AI tools prompt engineering techniques and integration capabilities



Required Qualifications



Proven experience in Generative AI technologies including enterprise AI chat solutions eg Azure OpenAI Anthropic Claude Google Gemini or custom internal AI chat platforms



Strong technical troubleshooting and problemsolving skills especially in complex AI workflows



Excellent communication skills with the ability to explain technical concepts clearly to nontechnical audiences



Experience acting in an L25 role or similar owning escalations and bridging between support and engineering teams



Proactive resourceful and comfortable working across time zones



Strong documentation and knowledge management skills



Preferred Qualifications



Experience working in a technology support or AI advisory role



Familiarity with AI integration platforms eg n8n Zapier Workato or workflow automation tools



Exposure to prompt engineering best practices

Skills

Mandatory Skills :

MLOPS,GenAI - LLMOps,Python - Data Science,Machine Learning - AIOPS,Deep Learning - AIOPS

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree -- a Larsen & Toubro Group company -- solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/. Please also note that neither LTIMindtree nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTIMindtree for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTIMindtree disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/