Job Description

JOB FUNCTIONS AND RESPONSIBILITIES

Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system Offer long term resolutions to customers to resolve delinquency Proficient use of an autodialing system to maximize effectiveness and increase contact ratios Required to make the prescribed number of contacts during the daily work schedule Familiar with the customer relations functions and the services offered Perform miscellaneous job-related duties as assigned by the department manager

QUALIFICATION:

This position requires strong customer service skills Must be fluent in English Overall knowledge and experience in mortgage loan servicing desirable but not required Graduate degree is preferred Undergraduates must have at least 6 months call center experience Applicants must be willing to work in Vaishnavi Tech Park, Bengaluru and/or set up to work from home with 100 MBPS internet speed

WORK SCHEDULE OR TRAVEL REQUIREMENTS

* Must be willing to work in US timings