Job Description

Role Profile The role is to provide application support for the respective production, pre-production, and test functions by Investigating issues, developing fixes, supporting new releases, performing general maintenance and administration. New functionality through enhancements and performance tuning is also required. Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support. Strong business knowledge is required for working with business teams during investigations. They need to be subject matter experts in the underlying technologies used by the applications. They may be required to provide detailed technical support for developers producing bug fixes & new releases of these applications. Must be self-motivating with the ability to prioritize workload amongst the team. Key Responsibilities Support of the LSEG Post Trade / London Clearing House (LCH) applications related to Shared Technical Platforms / Clearing Services including SwapAgent (https://www.lch.com/services/swapagent ) Support of a critical element of the London financial infrastructure. Resolve Incidents and Problems Monitor ServiceNow for Incidents and Problems Analyze problems and decide on suitable resolutions Apply resolutions following the LCH Change Management procedure Report status to relevant business and IT teams Record progress of incident resolution in ServiceNow Follow documented incident management procedures Bug fixes and enhancements to LCH products Design solutions for longer term fixes for application bugs and minor functionality enhancement requests Implement application fixes Update Bitbucket with source code changes where necessary Update relevant WIKI/ documentation with changes Co-ordinate the Release process for new releases Work to the ITIL standard following LCH policies Building and supporting environments Configuring monitoring and logging software (Datadog preferably) on all resources of the application service Maintain working relationship with business teams and business management Should be willing to work on Morning, Day or Night shift based on UK time according to the monthly roster Out of hours support / On-call support Be available for overnight support of production services to ensure successful completion of processing Respond to overnight calls and deal with issues Support weekend releases and maintenance work Participate in Production out of hours activities such as Disaster Recovery exercises Consultancy Provide consultancy during bug fixes, design and implementation Act as subject matter experts for the application and the relevant business domain Assist in project related work Carry out requirements as defined by project team Quality check potential changes Review development release packages prior to production deployment Provide benefit of experience in the business area and application PERSON SPECIFICATION Education Degree educated, preferably in a technical discipline Required Skills And Experience Strong UNIX/Linux System Administration skills Scripting skills (Shell scripting, Python) Exposure to DevOps and related Technologies : CI/CD, Jenkins , Ansible Exposure to AWS Cloud Technologies ( EC2, EBS, RDS, VPC) Experience in Configuring and monitoring using DataDog Exposure to the Murex (Preferred) Exposure to XML / Oracle Database /SQL Experience with IBM MQ (Preferred) Knowledge of Network Diagnostics & Web Servers Hands-on in version control repository (Ideally bitbucket) Control M experience (Preferred) Understanding of product development lifecycle and methodologies Person Specification Experience in Financial or an investment banking environment. Familiarity with financial products and financial terms with ground knowledge of the IRD Asset class. Excellent analytical skills, Attention to Detail and problem-solving abilities. Experience of working in an IT support team. Strong technical background in the core technologies with multiple years of experience. Ability to communicate clearly and concisely to IT and business teams and to senior management At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\'s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\'s used for, and how it\'s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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