Job Description

About MoEngage

MoEngage is a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.

Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.

In just seven years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco,Singapore,Vietnam, Berlin, Jakarta, and Bengaluru.

We have been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Our inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.

Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!

Responsibilities

• Connect with customers to secure payments and identify key problem accounts for manager's review.
• Research outstanding balances and resolve customer issues by coordinating with the Internal team.
• Responsible for advising clients on alternative solutions in case of payment failures/ disputes.
• Lead collection discussions on key accounts during internal team calls.
• Work within the Order Management team to resolve billing disputes and credit note requests.
• Responsible for assisting the manager on Monthly closure of Invoicing
• Responsible for addressing client queries and resolving them in a timely manner.
• Coordinate dispatch of documents and forward credit for accepted documents

Requirements

• BS degree in Finance / Accounting / Economics preferred
• 5 years of experience in collections and invoice payment processing
• Experience in agile & fast-paced environment
• Proficient in Microsoft Office Suite, with an emphasis on Excel
• Ability to work closely and effectively in a team environment across all facets of the Company
• Strong organizational skills with the ability to manage competing priorities and deadline pressures effectively for customers.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.