Job Description

Thomson Reuters provides knowledge to act: we deliver information quickly and efficiently so professionals can make decisions that matter. We combine industry expertise with innovative technology to deliver critical information to leading legal, tax, and accounting decision-makers powered by the world's most trusted news organization. We aim to provide every one of our employees with a positive working environment, continued professional development, and a commitment to work-life balance and equal opportunities. We are also part of a vast network of global career opportunities and actively encourage staff development in the business.
About the Role
In this opportunity as a lead solutions engineer, you will:

• Project implementation: Take a leadership role in implementing projects about the following project activities: Gathering and analyzing customer requirements, designing architectures, and implementing the project in customer environments.
• Deliver and Support: Deploy the product in customer environments by leveraging proven implementation methodologies using the Kubernetes Platform; you are involved in the entire process of implementation, operational support, monitoring, automation, building, and delivering high-quality solutions for the customer.
• Expertise: Subject matter expert in one or more customer business workflows and related solutions packages and products, providing domain expertise to our customers relative to solution propositions.
• Customer: Develop customer relations at the appropriate level to become a trusted business advisor.
• Support: Implement appropriate monitoring and alerting for the application and be able to provide support. This role is expected to be on-call periodically.
• Be a Team Player: In a collaborative team-oriented environment, you share information, value diverse ideas, and partner with customers, cross-functional and remote teams.
• Be an Agile Person: with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you deliver solutions against strict timelines.
• Be Innovative: you are empowered to try new approaches and learn new technologies. You contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries.
• Be an Effective Communicator: You effectively articulate ideas and collaborate on technical developments through active engagement and communication with cross-functional partners and team members.
• Understand the product inside-out and how this product can solve customer challenges. Be proficient in the product capabilities and position as a subject matter expert.
• Understand the product suite and ecosystem, such as related products in the suite and other integrated applications.
• Work on multi-cloud environments like AWS, Azure, Oracle Cloud Infrastructure, and GCP using the native Kubernetes platform (like EKS, AKS, GKE, and OKE in respective cloud environments).
• Understand customers' requirements and challenges, customize and configure the product to meet the customers' needs.
• Analyze the performance requirements and perform the sizing exercise to recommend appropriate compute and infra specifications to the customer. As necessary, assist the customer with the Kubernetes cluster setup.
• Deploy the application and its components in the Kubernetes platform in the execution platform of the customer's infrastructure (like AWS, Azure, OCI, GCP, on-prem, or custom private cloud infra).
• Perform the functional quality assurance and the performance assessment and optimize the solution to meet the performance characteristics of the customer requirements.
• Implement Application Performance Monitoring using the tools of customers' choice (like Datadog, Dynatrace, AppDynamics, New Relic, Prometheus, etc.) and set up appropriate monitoring to ensure the products' responsiveness, security, resilience, and efficiency.
• Provide ongoing support should the customer require assistance, the monitors go off, or the customer report any concerns/challenges. This role is expected to be on-call periodically to provide operational support post-implementation.

About You
The ideal candidate Is:

• Kubernetes certified professional or an expert administrator of Kubernetes and Helm
• A self-learner, self-driven, and able to operate with minimal supervision.
• Able to demonstrate expertise in at least one public cloud infrastructure (AWS/Azure/OCI).
• Be proficient in APM (Application Performance Monitoring) tools like Datadog APM, Dynatrace, AppDynamics, etc.
• Able to successfully communicate with business partners, management, and technical team members.
• Experienced SRE with development or DevOps background, worked on enterprise-scale applications.
• Proficient user of Monitoring and alerting tools. Proactive in raising problems and identifying solutions.
• AWS SysOps Associate or DevOps professional certified (or equivalent in other cloud service providers).
• Strong sense of customer service. Able to work in a highly collaborative team setting. Approaching work with a DevOps and continuous improvement mindset
• Bachelor's degree
• Minimum of 5 years of experience in enterprise-level DevOps role. (Minimum 3 years with Cloud AWS/Azure and 2 years with Kubernetes Administration)
• Expertise in Kubernetes administration/development, hands-on experience in Helm
• Strong knowledge of infrastructure components (e.g., routers, load balancers, cloud products, container systems, compute, storage, and networks)
• Expertise is required in observability and monitoring tools like Dynatrace, Datadog, AppDynamics, Splunk, etc.
• A deep understanding of Application performance monitoring (APM) and user monitoring is essential.
• Sound knowledge of ITSM process, SI/SLO/SLA management, incident resolution, and automation techniques
• Strong IP networking fundamentals and experience with usage of standard application protocols and messages (e.g., TCP/IP, HTTP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ)
• Knowledge of Infrastructure as Code (IaC): Ansible, Terraform, AWS Cloud Formation, etc., is preferable.
• Apply standards of cloud compliance to application design to achieve reliability.
• Able to analyze application and server logs and error interpretation.
• Ability to code in one of the programming languages (Java, Python, Shell, etc.)
• Experience in site reliability engineering in Java, Kubernetes, and Database platforms (like Postgres)
• The candidate should possess excellent written and verbal communication and collaboration skills.

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What's in it For You?
Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .
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