Job Description

Your opportunity If you have that special mix of DNA that makes an extraordinary Solution Consultant - the blend of great business savvy and technical prowess - then we are a match made in heaven! The Solution Consultant is responsible for understanding a client\'s business challenge and technical environment through deep levels of discovery and engagement. The SC will present technology solutions to solve these business challenges and evoke confidence in the New Relic platform capabilities through value alignment and clear differentiation. The SC helps to remove all technical objections in the sales cycle through their depth of technology skills and business acumen to provide clear business value. What you\'ll do You will be the Technical lead for New Relic customers and prospects and own the technical strategic direction in the account by: Delivering presentations/workshops/demos - both onsite and remote - in order to align with customer initiatives and business challenges, and get customer buy-in and support for the proposed strategic/technical solution. Based on discovery, develop, recommend and execute Technical Proofs that align with customer business initiatives and solve customer problems while delivering a differentiated value proposition. This role will focus on partnering with the Sales Account Executives to generate new revenue by taking technical ownership of the opportunity pursuits throughout the sales cycle for prospects and expansion into new groups for existing customers. The Solutions Consultant must possess a winning combination of business and technical skills, the ability to present and demonstrate our solutions to a broad spectrum of audiences from IT to business, and be able to build strong relationships and handle technical objections and issues throughout the sales cycle. Ultimately, the Solutions Consultants needs to be a trusted advisor both to internal partners as well as to our technical customers and C-Level Executives alike. Responsibilities: Develop deep expertise of New Relic products and services Create compelling demonstrations, presentations and business value documents Develop and present provocative points of view aligning a customer\'s business challenge with the appropriate New Relic technical solution. Identify and resolve critical business/technical issues Take technical ownership of the entire customer lifecycle Collaborate as part of a broader account team to strategize and address business and technical problems Assist sales with qualification and discovery steps in sales cycle, and successfully manage proof-of- concept and pilot engagements Assist customer with planning implementation of technical solution and remove technical blockers Directly contribute in achieving revenue goals set for the assigned respective territory. Work with sales in identifying and signing up new logos. Continues to engage with customers post-sales, ensuring successful onboarding and ongoing satisfaction with New Relic\'s solutions. Identify additional opportunity areas within the install base for upsell and cross sell. Conduct regular Business Value Workshops for customers to help increase awareness and quantify RoI from New Relic\'s solutions. Establishes a feedback loop with clients to gather insights that can inform product improvements and enhance the overall customer experience. Identify stakeholders in accounts and build a rapport and effective working relationship. Create champions for New Relic within the customer base. Support marketing initiatives such as speaking at industry events, signing up customer references as well as social media campaigns. Mentor junior members of the team and offer guidance in complex deals. This role requires 10+ years in pre-sales experience and/or in similar customer facing technical roles Experience with a couple of the these: monitoring and observability, cloud, DevOps, CI/CD, AIOps, logging, data analytics and visualization Excellent written, verbal, presentation and interpersonal skills Strong problem solving skills Understanding of value based selling in customer facing roles Strong balance of sales, business and technical skills Experience working with enterprise customers in a couple of these verticals : DNB, NBFC, Healthcare, OTT, Telco, Gaming, Hospitality and Travel, Education, IT/ITeS Willingness to travel within India Experience working with SIs/MSPs would be a definite plus. Passion and energy for technology and a desire to learn We\'re looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We\'d love to have you apply, even if you don\'t feel you meet every single requirement. What\'s most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. Flex First allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Read more about Flex First. Our hiring process Please note that visa sponsorship is not available for this position. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers\' means that a criminal background check is required to join New Relic. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law. Interested in the details of our privacy policy Read more here.

foundit