Job Description

About Kimberlite Partners, LLC
At Kimberlite Partners, we help businesses get more from NetSuite -- faster deployments, seamless integrations, and support that actually solves problems. As a certified NetSuite Alliance Partner, we deliver practical ERP solutions tailored to how your business runs -- not how software thinks it should.
We specialize in NetSuite services for:
Software & SaaS Companies -- streamline billing, subscriptions, and operations
Professional Services Firms -- manage projects, resources, and margins with clarity
Manufacturing & Distribution -- gain control over inventory, fulfillment, and supply chain
Fire & Life Safety Companies -- meet industry-specific needs with custom workflows
Our team includes the original leaders behind Demand Solutions Group (DSG) -- a top NetSuite Solution Provider and creators of the Managed Application Consulting (MAC) method. That means decades of hands-on ERP experience brought directly to your project. Whether you're implementing NetSuite for the first time or optimizing a live environment, we bring clarity, speed, and accountability to every step.

Specifically, the SSA is accountable for delighting customers by helping them optimally leverage their investment in NetSuite products by identifying and driving closure on NetSuite and related solution work-packets. The SSA works with additional named and/or shared resources to uncover new ways to leverage NetSuite that meets or exceeds their expectations.
Essential Duties and Responsibilities
Building Resilient Solutions: Hands-on remediation of identified Customer NetSuite enhancements including but not limited to application configuration of fields, forms, roles, permissions, searches, reporting, SuiteFlow and unit testing of scripted solutions and integrations

• Renewals: Delight Customer to ensure renewal at end of contracted term. Partners with Sales as expiration approaches to showcase historic and planned value.
• Compliance: Ensures all required Subscription Service methodologies and processes are followed in accordance with the standards set forth by Company.
• Promotes: Work closely with Sales to promote license and service expansions, including identification of potential Statement of Work based Projects to increase Customer lifetime value (CLV) of our customers

Essential Skills, Education and Work Experience

• Bachelor's degree in computer science, engineering, or related field is preferred.
• A combination of at least 8 years of experience in relevant industry business practices, business consulting, and/or technical consulting desired.

In addition, the following are critical skills required (or desired, where noted) to perform well in this position:

• Experience with Advanced Revenue Management (ARM) is a plus.
• Strong project management and task/time coordination is required
• Excellent written and spoken communication skills
• Solid presentation skills, great at developing rapport with customers
• Recognizing new business opportunities in existing account base
• Experience presenting to/facilitating meetings and group discussions
• Proficiency with project-based tools such as Word, Excel, PowerPoint
• Solid analytical skills
• 8+ years of sustained, hands-on experience with NetSuite (required)
• 8+ years of customer-facing functional consulting (required)
• NetSuite ERP Consultant certified (a plus)
• Vertical domain expertise in Software and Services a strong plus
• This is a remote position. Open to US or India.

If in India - must be available to work CST US Hours - 6:30pm-3:30AM.
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