Job Description

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Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Business analyst

Position: Senior Business analyst

Experience: 4- 8 Years

Category: Software Development/ Engineering

Shift: General

Main location: Bangalore/Hyderabad

Position ID: J0126-0046

Employment Type: Full Time

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Position Description: Responsible for leading the technical design, development, and delivery of ServiceNow solutions. Acts as the primary point of contact for architecture decisions, best practices, and development governance.

Your future duties and responsibilities

Responsibilities:

. Lead end-to-end ServiceNow implementation and customization efforts.

. Translate business requirements into scalable technical solutions.

. Oversee development, integrations, and workflow automation.

. Ensure adherence to coding standards, performance, and security guidelines.

. Mentor developers and perform code reviews.

. Collaborate with functional teams (HRSD, ITSM) for cross-module alignment.

Required qualifications to be successful in this role

Must-Have Skills:

ServiceNow Platform

Strong hands-on experience with ServiceNow ITSM & HRSD Expertise in:

o Business Rules

o Client Scripts

o UI Policies

o Script Includes

o Flow Designer / Workflow

o Catalog Items & Record Producers

ServiceNow Data Model & CMDB understanding ServiceNow ACLs, roles, and security model Experience with update sets, application scope, and deployments

Development & Customization

Advanced JavaScript in ServiceNow scripting REST / SOAP API integrations MID Server integrations Transform Maps, Import Sets Performance tuning & debugging

Architecture & Design

Ability to translate business requirements into technical design Solution design across ITSM + HRSD Knowledge of ServiceNow best practices & scalable architecture Experience in workflow automation using Flow Designer

Governance & Quality

Code review and mentoring experience Enforcing coding standards Performance and security compliance Experience with ATF (Automated Test Framework)

Leadership & Collaboration

Team mentoring and technical guidance Stakeholder communication Cross-module collaboration


Good-to-Have Skills:

Advanced Platform

Experience with:

o ServiceNow CSM, FSM, SPM, GRC, SecOps

o Virtual Agent / AI Search

o Performance Analytics

o Discovery & Service Mapping

DevOps / Integration

CI/CD for ServiceNow Git integration Integration Hub spokes

UI / UX

Service Portal / Employee Center customization Now Experience UI Framework

Certifications

ServiceNow CSA CIS - ITSM / HRSD CAD CTA (plus)

Cloud / Enterprise Exposure

Azure / AWS integrations SSO, OAuth, SAML

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.