Job Description

Job Title: Senior Software Engineer- TypeScript, React.js, and Node.js
Experience Level: 4-8 Years
Location: Chennai (Onsite)
Budget- 12 lpa- 16lpa
Only the immediate joiner
Required Skills
Extensive experience with TypeScript, React.js, Node.js, and PostgreSQL.
Proven ability to design scalable, high-performing APIs and UIs.
Deep understanding of modern software development practices.
Expertise in Docker and Kubernetes.
Strong familiarity with Jira and Confluence.
Advanced knowledge of Azure Cloud.
Company: The US headquarters offers AI-powered employee support for SaaS. Its SaaS products automate the entire service desk operations, which drastically improves the speed of employee issue resolution with minimal human intervention. The product leverages Conversational AI and NLU (Natural Language Understanding) to create a seamless service desk experience. The company's product vision is to ensure that the entire employee L1 support layer is automated to give employees instant problem resolution and reduce costs for their clients. The company has won multiple awards and is recognized as the hottest SaaS vendor in multiple forums in the last few years. It is a series A funded company backed by some of the most reputed Venture Funds, looking to aggressively invest in its strengthening its product platform and investing in growth.
Key Responsibilities
1. Technical Leadership
Lead the design and development of complex product features using TypeScript, React.js, and Node.js (Full-stack preferred).
Establish best practices for software development and guide the team in adhering to them.
Conduct design and code reviews to ensure high-quality deliverables.
2. Feature Development
Architect and implement scalable RESTful APIs and front-end UIs.
Optimize system performance and ensure robust, secure solutions.
Build modular, reusable components and libraries for future use.
3. Proactive User-Centric Approach
Actively think on behalf of users to design features that address real-world problems.
Engage with the community to gather feedback and refine product features.
Perform proactive analysis to anticipate demand and prioritize high-impact solutions.
4. Mentorship & Collaboration
Mentor junior engineers, fostering their technical growth and career development.
Collaborate with Product Managers and QA to refine requirements.
Act as a bridge between technical and non-technical stakeholders.
5. Strategic Contributions
Identify technical opportunities and risks, proposing innovative solutions.
Drive architectural improvements and long-term technical strategies.
Champion user-centric design principles.
6. System Maintenance & Improvements
Troubleshoot and resolve complex system issues effectively.
Proactively identify areas for performance optimization and refactoring.
Ensure compliance with industry standards for security and scalability.
7. Tool & Process
Utilize Jira for issue tracking and agile project management.
Use Git for version control and code collaboration.
Integrate CI/CD pipelines via Jenkins for seamless deployments.
Leverage Docker and Kubernetes for containerized application deployments.
Collaborate with the Azure Cloud infrastructure.
8. Documentation & Knowledge Sharing
Create and maintain comprehensive technical documentation.
Share knowledge through Confluence and team workshops.
Key Goals
Timely delivery.
User-first mindset.
Work output, novelty, and pattern application.
Self-initiatives for reducing repetitive and manual effort.
Soft Skills
Exceptional problem-solving abilities.
Strong leadership and mentoring capabilities.
Excellent communication skills.
User-first mindset.
Ability to engage with community feedback.
Meticulous attention to detail.
Nice to Have
Experience with OpenTelemetry.
Knowledge of K6 performance testing.
Familiarity with GitHub Copilot.
Exposure to GraphQL.
Success Metrics
Deliver complex features with minimal bugs.
Strong user community engagement.
Positive peer and stakeholder feedback.
Improved system performance and stability.
Effective mentorship of junior engineers.
Why join this company?
Drive cutting-edge AI innovations in ITSM.
Work on impactful projects with a modern tech stack.
Collaborative, innovative work environment.
Continuous learning opportunities.
Contribute to product and team development.