Job Description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.


We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details:

Job Title:

Lead / Senior Experience Designer

Location:

Hyderabad

Employment Type:

Full-time

Role Summary

As a Lead / Senior Experience Designer at Chubb, you will lead the full spectrum of product design activities, focusing on creating exceptional user experiences that solve customer problems. This role involves integrating user experience and creative design to enhance the usability and design of Chubb's digital solutions. You will guide user-centered methodologies from strategy, research, design, to user testing, ensuring intuitive and effective digital solutions. You will collaborate with various stakeholders, including business units, product owners, technology, brand, and marketing, to redefine Chubb's digital experience.

Who You Are:

You are passionate about designing outstanding user experiences that address customer needs through a blend of user experience and creative design. You are responsible for delivering and executing the vision of user experience design and strategy. You thrive in creating intuitive solutions that enhance the design and usability of digital products. You enjoy collaborating with multi-disciplinary teams in an iterative process to deliver superior digital service execution. You are committed to continuous improvement for yourself, your team, and Chubb's culture.

Responsibilities:

Lead the UX process and implementation of projects across various business units. Employ user-centric design practices to conceptualize interfaces and visualize digital experiences, ensuring each touchpoint connects to the full user experience. Collaborate with multidisciplinary teams to analyze user research and synthesize data to identify opportunities and recommend user-centric design directions. Conduct user testing and qualitative sessions to enhance engagement, usability, and affinity. Apply, promote, and iterate design guidelines, best practices, and standards, such as the Chubb Design System. Produce adaptive design screens and provide UI implementation support across different platforms and sites. Illustrate design ideas using collaborative design tools like Figma. Connect design strategy to business results, ensuring alignment with organizational goals. Champion human-centered design (HCD) by promoting and supporting a design approach that involves discovering, defining, ideating, prototyping, and testing experiences. Act as a guardian of the digital customer experience, ensuring products are valuable, desirable, feasible, and viable. Collaborate with and manage vendors to ensure UX solutions meet standards. Establish design principles, UX patterns, and guidelines for consistency across platforms. Design intuitive and engaging interactions that enhance the user experience, such as animations, transitions, and interactive elements. Stay informed about industry trends and emerging technologies. Prepare documentation and presentations to effectively communicate design concepts and rationale to stakeholders.

Qualifications:

Willingness to challenge the status quo for the benefit of end user and user experience design. Ability to effectively interact with key roles within a multidisciplinary team. Strong communication and time management skills, with a sense of ownership and urgency. Ability to facilitate design feedback/review sessions and explain design approaches or technical details. Experience with an iterative design process and a recognition that the first design is rarely the final design (MVP mindset). Familiarity with design thinking and human-centered design frameworks. Willingness to learn and adopt Agile ways of working. Extensive experience in UX and UI design activities, including UX research, wireframing, high-fidelity UI design, and user testing. Proficiency in collaborative design tools such as Figma and Mural. Understanding of design implementation beyond delivering proof of concept designs. Experience with responsive design and UI handoff. Knowledge of web technologies (e.g., HTML, CSS, JavaScript) is a plus. Ability to conduct user research and usability testing to inform design decisions. Experience working within Agile methodologies to iterate on user feedback.

Education:

Bachelor's degree in a relevant field with 5+ years of experience in user experience design. Understanding of insurance would be advantageous.

Why Chubb

Join Chubb to be part of a leading global insurance company!


Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

Industry leader:

Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence

A Great Place to work:

Chubb India has been recognized as a Great Place to Work for the years 2023-2024 and 2024-2025

Laser focus on excellence

: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results

Start-Up Culture

: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter

Growth and success

: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees' health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:


Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs. Health and Welfare Benefits: We care about our employees' well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

Application Process:

Our recruitment process is designed to be transparent, and inclusive.

Step 1:

Submit your application via the Chubb Careers Portal.

Step 2:

Engage with our recruitment team for an initial discussion.

Step 3:

Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).

Step 4:

Final interaction with Chubb leadership.

Join Us

With you Chubb is better. Whether you are solving challenges on a

global stage

or creating innovative solutions for local markets, your contributions will help shape the future. If you value

integrity, innovation, and inclusion

, and are ready to make a difference, we invite you to

be part of Chubb India's journey

.