Job Description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.


We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details:

Job Title:

Lead / Senior Experience Designer

Location:

Hyderabad

Employment Type:

Full-time

Role Summary

As a Lead / Senior Experience Designer at Chubb, you will lead the full spectrum of product design activities, focusing on creating exceptional user experiences that solve customer problems. This role involves integrating user experience and creative design to enhance the usability and design of Chubb's digital solutions. You will guide user-centered methodologies from strategy, research, design, to user testing, ensuring intuitive and effective digital solutions. You will collaborate with various stakeholders, including business units, product owners, technology, brand, and marketing, to redefine Chubb's digital experience.

Who You Are:

You are passionate about designing outstanding user experiences that address customer needs through a blend of user experience and creative design. You are responsible for delivering and executing the vision of user experience design and strategy. You thrive in creating intuitive solutions that enhance the design and usability of digital products. You enjoy collaborating with multi-disciplinary teams in an iterative process to deliver superior digital service execution. You are committed to continuous improvement for yourself, your team, and Chubb's culture.

Responsibilities:

Lead the UX process and implementation of projects across various business units. Employ user-centric design practices to conceptualize interfaces and visualize digital experiences, ensuring each touchpoint connects to the full user experience. Collaborate with multidisciplinary teams to analyze user research and synthesize data to identify opportunities and recommend user-centric design directions. Conduct user testing and qualitative sessions to enhance engagement, usability, and affinity. Apply, promote, and iterate design guidelines, best practices, and standards, such as the Chubb Design System. Produce adaptive design screens and provide UI implementation support across different platforms and sites. Illustrate design ideas using collaborative design tools like Figma. Connect design strategy to business results, ensuring alignment with organizational goals. Champion human-centered design (HCD) by promoting and supporting a design approach that involves discovering, defining, ideating, prototyping, and testing experiences. Act as a guardian of the digital customer experience, ensuring products are valuable, desirable, feasible, and viable. Collaborate with and manage vendors to ensure UX solutions meet standards. Establish design principles, UX patterns, and guidelines for consistency across platforms. Design intuitive and engaging interactions that enhance the user experience, such as animations, transitions, and interactive elements. Stay informed about industry trends and emerging technologies. * Prepare documentation and presentations to effectively communicate design concepts and rationale to stakeholders.