Job Description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow


With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.


We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

Job Title:

Senior UC Operations Engineer

Function/Department

: Infrastructure

Location

: Bangalore - Work from Office*

Employment Type

: Full-time - Hybrid*

Role Overview

Key Responsibilities:

Department Overview: The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice, video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing low-cost, highly available, flexible and secure solutions. With service in over 50 countries, we are relentlessly focused on driving and improving the end user experience thru advancement of technology, process improvement and enhanced partnerships with our stakeholders.

Successful candidates will be responsible for the implementation and support of on-prem solutions as well as playing a primary role in our move to UCaaS and CCaaS cloud solutions. The candidate will work with our infrastructure architecture and project teams to build, test, and deploy new solutions along with creating migration strategies to retire legacy technology.

Accountabilities:

Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms) Provide escalation support for L2 operations team Create operational documentation of new solutions Assist in managing vendor partners to ensure SLA's are being met

Qualifications:

5+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services) Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot) Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc...) Experience with project management methodologies (Agile, SDLC, DevOps etc...) Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows and implementation presentations for technical and non-technical audiences Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team

Education:

Bachelor's degree or equivalent work experience Professional level certifications (CCNP-Collaboration or higher

Why Chubb?

Join Chubb to be part of a leading global insurance company!


Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

Industry leader:

Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence

A Great Place to work:

Chubb India has been recognized as a Great Place to Work for the years 2023-2024, 2024-2025 and 2025-2026

Laser focus on excellence

: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results

Start-Up Culture

: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter

Growth and success

: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees' health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:


Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs. Health and Welfare Benefits: We care about our employees' well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

Application Process

Our recruitment process is designed to be transparent, and inclusive.

Step 1

: Submit your application via the Chubb Careers Portal.

Step 2

: Engage with our recruitment team for an initial discussion.

Step 3

: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).

Step 4

: Final interaction with Chubb leadership.

Join Us

With you Chubb is better. Whether you are solving challenges on a

global stage

or creating innovative solutions for local markets, your contributions will help shape the future. If you value

integrity, innovation, and inclusion

, and are ready to make a difference, we invite you to

be part of Chubb India's journey

.

Apply Now

: Chubb External Careers