Job Description

Reporting to the VP COG ECM enterprise Forms Portfolio Delivery Manager, this role will be responsible for managing and supporting Implementation of a new Document solution for identified applications with the COG landscape, in EMEA, APAC and LATAM. Documentation is a key business artefact for the success of the business.



OpenText xPression has been the corporate document generation tool of choice within Chubb but the provider has ceased development of xPression going end of life and be unsupported from 2025. A new Customer Communications Management (CCM) platform - Quadient Inspire - has been selected to replace xPression by a global working group and implementation of this new tool (including migration of existing forms/templates from xPression where applicable)



The role is based in Bangalore/India with some travel to other Chubb offices. Although there are no direct line management responsibilities within this role, the successful applicant will be responsible for task management of Business Analysts and an Onshore/Offshore development teams. The role will require the ability to manage multiple project/enhancement streams with a variety of levels of technical/functional scope and across a number of different technologies.



MAJOR DUTIES AND RESPONSIBILITIES

Understand the business domain/needs and help convert those into effective IT solutions ensuring solutions are aligned with business objectives Migrating the templates from xPression to Quadient Understand the non xPression system forms and migrate it into Quadient Ensures that change management processes are adhered to Support Testing processes (both IT & business testing) Work with users to establish best practice principles The successful candidate will play an active role in all phases of the project lifecycle, encompassing planning, functional design, development, testing, user liaison, training, deployment planning and execution, and end-user support Provide 1 st level triage for defects Work with multiple development teams to resolve defects Issue updates to Regional configuration via agreed configuration update process Support Regional Business Project team to review and provide input into Regional configuration for each drop Escalate any defects that impact Global design to Functional Design Lead and Business Architect Attend Regional UAT status call (frequency to be confirmed)
Escalate issues to Functional Design Lead