Job Description

The Customer Digital Profile & Consent Platform Product Line, part of the Integrated Services Product Group in GDIA, are dedicated to provisioning API services and Data products enabling connected vehicle functionality, analytics / insights creation, enhanced customer experience across all digital touchpoints, and compliance with regulations pertaining to customer data and marketing.

What You'll Do

Lead the end-to-end product lifecycle for new capabilities, ensuring alignment of the roadmap and backlog with strategic objectives across various Ford business units. Collaborate with cross-functional teams and stakeholders to define, advocate, and implement platform features and capabilities that align with the vision and objectives for products and services. Drive operational excellence focusing on performance, availability, and real-time responsiveness of key APIs to enhance customer experience. Implement automation, process improvements, and lifecycle management initiatives that optimize product delivery and foster a culture of reuse and deprecation. Analyze existing products and datasets to identify business value, data quality improvements, and technical opportunity areas. Utilize data-driven approaches, including product experiments, user interviews, and metrics analysis, to gather customer feedback, validate assumptions, and continuously improve the product experience Work hands-on with development teams to prioritize, plan, and deliver features that meet product requirements. Conduct product reviews and communicate program status, issues, risks, and plans effectively to executive leadership. Identify and promote accomplishments and success stories to internal communications teams.

What You'll Have

Bachelor's Degree in Computer Science, Engineering, Business, or a related field, or equivalent experience. 8+ years of experience in IT application/product development and delivery, preferably in customer analytics, big data, or related technology domains. Proven experience in establishing and coordinating multi-disciplinary teams, products, and services. Strong technology know-how related to customer analytics and big data projects. Demonstrated ability to deliver on project commitments through leadership, strategic planning, rigorous execution, teamwork, and problem resolution. Excellent communication skills capable of translating complex technical ideas to stakeholders at all levels. Working knowledge of IT tools and onboarding/offboarding processes. Ability to effectively prioritize work across product teams and manage competing demands. Excellent people skills with the ability to motivate, mentor, and coach team members. Strong soft skills including active listening, availability, mission-focus, transparency, delegation, accountability, and a servant leadership approach.

As a Lead Software Engineering Anchor, you will work on a Balanced Product Team and collaborate with the Product Manager, Product Designer, and other Software Engineers to deliver analytic solutions. You will be responsible for the development and ongoing support/maintenance of the solutions.


Product And Requirements Management: Participate in and/or lead the development of requirements, features, user stories, use cases, and test cases. Participate in stand-up operations meetings. Author: Process and Design Documents Design/Develop/Test/Deploy: Work with the Business Customer, Product Owner, Architects, Product Designer, Software Engineers, and Security Controls Champion on solution design, development, and deployment. Operations: Generate Metrics, Perform User Access Authorization, Perform Password Maintenance, and Build Deployment Pipelines. * Incident, Problem, And Change/Service Requests: Participate and/or lead incident, problem, change and service request-related activities. Includes root cause analysis (RCA). Includes proactive problem management/defect prevention activities.