Job Description

Employment Type Permanent
Closing Date 30 Jan 2026 11:59pm
Job Title Senior Software Engineer - ServiceNow
Job Summary As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.
Telstra is Australia's leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we're building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We've grown quickly since our inception in 2019, now with offices in Pune, Hyderabad and Bangalore.
Focus of the Role:
ServiceNow Developer role involves designing, developing, and implementing various ServiceNow modules such as Customer Service Management, Incident, Problem, Change, Knowledge, CMDB, ITAM, and Service Catalog workflows
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births
Employees are entitled to 12 paid holidays per calendar year
Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year
Receive insurance benefits such as medical, accidental and life insurances
What You'll Do:
Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.

• Develop, Deploy and improve specific technologies and their interaction with Telstra processes and systems to deliver products and services to customer business units.
• Achieve a well-defined, functioning, and repeatable set of key business, with product owners and technology processes to ensure consistent quality is maintained.
• Perform application performance, load analysis and assist in capacity planning as required to support the solution.
• Peer Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements.
• Learn new technologies quickly and able to implement the same.
• Technology Assessments and Estimation of new features
• Participate into Technology POCs and technical forums to share knowledge.

About You:
.5-8 Years Relevant exp in Service now Integration experience is Mandate

• Hands on Experience in ServiceNow and having good knowledge of Integrations.
• ServiceNow (ITSM): Incident, Problem and Change Management

ServiceNow - Integrations

• ServiceNow Administration,
• ServiceNow Orchestration,
• ServiceNow Implementation
• ServiceNow Component - Script includes, client scripts, scheduled jobs, Business rules, UI policies, UI actions, Update set, Import set
• Back-end: REST, JSON, Java, XML, XSLT, apigee,, Spring Boot,
• Front-end: angular.js, ServiceNow, JavaScript Splunk, Integrations, CMDB discovery tools, ITSM
• Continuous integration and deployments with test automation, feature branching using Bamboo, Git, Jira.

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

Skills Required