Job Description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.



We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions.

:

Join Pitney Bowes as a Salesforce Analyst

Years of experience:

3+ years

Job Location - Pune



Impact

Pitney Bowes is seeking a Salesforce.com System Analyst with strong operations, troubleshooting, and technical skills to help support, maintain, and enhance our Salesforce.com ecosystem.



As a Salesforce Analyst, you will be part of our core Salesforce.com team that supports and maintains critical enterprise applications. You will be involved in ensuring the availability and performance of the application and integrations to other systems. You will have access to various monitoring and troubleshooting tools that you will use to investigate and resolve issues. You will also be responsible for doing root cause analysis and take necessary corrective actions to prevent reoccurrence of issues. As an IT System Analyst, you will be a person who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.

The job:

Use monitoring tools to identify issues proactively; investigate and help resolve before they impact end users



Improve reliability, quality, and operability of our Salesforce.com ecosystem



Run the production environment with highest availability by effective monitoring and taking a holistic view of system health



Resolve end user issues within service level agreements and maintain agreed upon satisfaction ratings



Identify support trends that might warrant system changes, communication or education



Participate in outage management activities including outage status communication, problem detection, resolution and root cause analysis



Document "tribal" knowledge and help create/maintain our knowledge base



Participate in system design consulting, platform management, and capacity planning.



Coordinate and collaborate with other IT teams as needed to maintain system stability



Provide On-Call Support and Issue Resolution



Develop solutions to resolve defects and position the platform for the future



Perform Salesforce.com deployments through our DevOps tool and manual steps



Adopt the toolset and processes in place for support, delivery, and release activities; collaborate to identify and implement improvements



Comply with audit requirements

Must have:

Salesforce.com Certified Administrator



Excellent communication and collaboration skills



Analytical mindset and problem-solving aptitude



Time management and planning skills

Good to have:

Salesforce.com Certified Advanced Administrator



Salesforce.com development experience

Qualifications & Work Experience:

Degree in Business Administration, Computer Engineering or similar work experience



3+ years in an analyst role



3+ years' experience with Salesforce.com



About Pitney Bowes

Pitney Bowes (NYSE:

PBI) is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing. For 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right. For additional information visit Pitney Bowes at https://www.pitneybowes.com/in .

We will:

Provide the will: opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ( P B Live Well )

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.



All interested individuals must apply online.