Job Description

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.




A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.



Help us challenge assumptions, uncover bias, and remove barriers--because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you--because when you feel valued, you're empowered to do your best work.

Job Summary

Analyzes business requirements/functional designs to determine feasibility of design within time and cost constraints. Designs software systems.

Responsibilities

Requirements Analysis


Reviews, analyzes and gives feedback on requirements/functional designs Attends and engages in requirement definition meetings




Software/Application Architecture


Participates and leads architectural review process


Software Design


Designs for larger enhancements, projects and cross system/functional enhancements Conducts design reviews, provides technical leadership




Development/Coding


Develops and maintains code for larger enhancements, projects and integrations Fixes defects and participates and conducts peer code review Follows and proposes design and coding standards and processes Provides technical leadership Conducts code performance analysis, tuning and review




Application QA


Develops unit and cross functional tests, develops test strategies, executes test cases, logs issues, manages issues, recommends testing frameworks, records and runs automated test scripts, and designs automated test scripts


DevOps


Defines roadmap of automation tools and its value to software engineering practices Drives infrastructure requirements Reviews release planning and deployment lists Ensures quality and completeness of deployments




Software Reliability & Support Engineering


Defines roadmap of production change control and its value to software engineering practices Drives certification processes working with cross-domain teams Takes accountability of the Operational SLAs Responsible for the debugging of L2 & L3 incidents/problems




Reporting


Responsible for status reporting Defines and drives release management planning




Technical Project Management


Provides level of effort (LOE) Manages assigned development tasks to schedule/plan, provides leadership and planning for completing development for large enhancements and projects




R&D

Qualifications

At least 7+ to 10 years of experience in ITSM Business Process and Technical Process Consulting, High Level Design and technical solutions for ServiceNow implementation Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies Participate in implementation, customization and maintenance of ITIL modules such as incident, change, problem, knowledge, service catalog and CMDB in ServiceNow Any working knowledge on Legal package/Application (Legal: Request Management) will be advantageous but not mandatory. i.e. Tables like sn_lg_ops_request or so Proficient in working with Agile/Scrum SDLC, experience using an Agile project methodology in the development and implementation of solutions Work with the technical development teams around solutions technologies such as Glide scripting, Jelly script, JavaScript, jQuery, AJAX, HTML, CSS, ServiceNow APIs Experience working with JavaScript libraries such as AngularJS, React, Bootstrap, Node.js, jQuery, and Prototype Proficient in all areas of ServiceNow development and configuration including but not limited to Business Rules, ACLs, Script Includes, UI Scripts, Scheduled Jobs, Client Scripts, UI Pages, UI Macros, and UI Policies System integration experience using web services and other web based technologies such as XML, HTTP, REST/SOAP scripted APIs Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML and Jelly. Also working with widgets and the ServiceNow Self Service Portal. Knowledge of web user interface unit testing, profiling, and code tuning Exceptional debugging, testing, and problem solving skills Demonstrated success completing complex projects, on time Demonstrated aptitude for learning new technologies quickly Passion for software development and problem solving Strong written and verbal communication Project management experience, with the ability to lead and manage multiple projects simultaneously ServiceNow Admin & Developer certification is a plus




Top Skills

ServiceNow Cloud, JavaScript, jQuery, AJAX, HTML, CSS, ServiceNow APIs

Skills

ServiceNow Platform Experience Integrations ITAM / ITSM / ITOM Documentation Presentations


Education

Degree: B.Tech or equaivalent

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.


Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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