Job Description

The Windows Servicing & Delivery (WSD) Team utilizes diagnostic data and deep technical experiences to optimize the functionality and performance of our product offerings with a focus on Windows client, Windows Update, and Windows Reliability. WSD is looking for a Senior Software Engineer, to help enable the success of Microsoft solutions for our Commercial & Enterprise customers.

As a

Senior Software Engineer

, you will be responsible for solving complex problems and ensuring the functionality of our products whilst maintaining customer satisfaction. As a technical leader, you will have many opportunities to assist in the growth of your colleagues through one-on-one mentoring, one-to-many education scenarios, and incident response. We'll provide you with abundant resources, including a rich content library and advanced diagnostic tools. As a member of this organization, you will benefit from access to the most comprehensive collection of experts as well as the opportunity to work directly with the Product Managers and Software Engineers who design and build Microsoft products.



Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

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Software Engineers within Windows Servicing and Delivery are responsible for designing, building, and maintaining scalable software solutions that enhance the reliability, performance, and user experience of Windows. As a Senior SWE, you are expected to:Collaborate with cross-functional teams across Microsoft to gather requirements, align on technical direction, and deliver high-quality software. Analyse product usage patterns and customer feedback to identify opportunities for feature enhancements and performance improvements. Implement and validate software changes through rigorous testing and continuous integration practices to ensure quality and reliability. Demonstrate leadership by taking ownership of projects, driving technical excellence, and fostering a collaborative team environment. Engage with other engineering teams to conduct code reviews, share best practices, and contribute to architectural decisions. Utilize debugging tools, performance profilers, and source code analysis to diagnose and resolve software issues efficiently. Maintain a customer-focused mindset by building intuitive, performant, and secure software that meets user needs and expectations.

Qualifications

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Required Qualifications:

Bachelor's Degree in Computer Science or related technical field AND 7+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python + OR equivalent experience.
5+ years' experience in customer-facing site reliability, service engineering, or support engineering roles, including direct communication with enterprise customers and executive-level stakeholders. Experience with troubleshooting and performing data/log analysis (Perfmon/XPerf/ETL/ETW). Experience with networking protocols and knowledge of troubleshooting network issues, infrastructure components, and cloud services. Familiar with debugging native C/C++ and managed code C# using Windbg.


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Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check

: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.



Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.