Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Software engineering is the application of engineering to the design, development, implementation, testing and maintenance of software in a systematic method. The roles in this function will cover all primary development activity across all technology functions that ensure we deliver code with high quality for our applications, products and services and to understand customer needs and to develop product roadmaps.
These roles include, but are not limited to analysis, design, coding, engineering, testing, debugging, standards, methods, tools analysis, documentation, research and development, maintenance, new development, operations and delivery. With every role in the company, each position has a requirement for building quality into every output. This also includes evaluating new tools, new techniques, strategies; Automation of common tasks; build of common utilities to drive organizational efficiency with a passion around technology and solutions and influence of thought and leadership on future capabilities and opportunities to apply technology in new and innovative ways.
Primary Responsibilities:

• Assist in budgeting, planning, hiring, and 3rd Party contract negotiations
• Oversee and report on project status, assemble project teams, and help to define assignments against defined schedules and milestones
• Continuously work to improve the reliability, stability, and performance of the digital platforms by overseeing the implementation of fully automated telemetry, observation, & applied intelligence systems
• Continuously work to improve problem identification and service restoration of digital platforms by leading and overseeing efforts to define, enhance, and deliver automated alerting and response systems with intelligent, self-healing capabilities
• Provide periodic on-call escalations support based on established 24/7/365 support schedules
• Communicate and provide timely status and incident reports to Leadership
• Collaborate with admins and platform engineers through implementation decisions to achieve highly reliable infrastructure, systems, and integrations
• Provide advanced Incident Management and Problem Management support to teams, to effectively identify, remediate, and resolve issues related to platform reliability, stability, and performance through careful analysis of telemetry data and system logs
• Document all changes following controls, procedures and documentation standards and raises issues and concerns with recommendations for follow-up action
• Analyzes and investigates
• Provides explanations and interpretations within area of expertise
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Computer Science or equivalent
• 5+ years of experience working in global organizations with the ability to effectively communicate with executives, leaders and individual contributors across the organization
• 3+ years of SRE experience working with telemetry, observation, self-healing solutions, and platform automation
• Experience with monitoring, logging and telemetry tools like Dynatrace, Splunk, Prometheus, AWS Cloudwatch, Datadog, etc.
• Advanced understanding of Networking, Content Delivery Networks (CDN, e.g. Akamai, Cloudflare), and Cloud Platforms
• Experience with automation and tools such as (but not limited to) Jenkins, Chef, Terraform, Ansible, etc.
• Expert in designing, creating and supporting Automation (PowerShell, Python, Ruby, AWK, SED, etc.) to run health-checks and self-healing capabilities for the platforms
• Advanced experience in the use of the following platforms and tools:

• Cloud: MS Azure or AWS Cloud
• Collaboration and Change Management tools: Jira, ServiceNow, Cherwell, etc.
• Databases: (MongoDB, SQL etc.)
• Azure or AWS, Microsoft, RedHat, certifications

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes -- an enterprise priority reflected in our mission.