Responsible for providing technical software support to customers in the areas of SDx/SmartPlant Foundation and related applications.
With little guidance, Responsible for communicating with Customers, services effectively and manage their expectations for the various issues raised by them.
Responsible to investigate the root cause for the issues raised by customers and provide solution/ workaround
Responsible for raising trouble reports for software bugs
Responsible for testing any fixes provided by development team
Educational Qualifications: B.E/B.Tech Overview: Candidate will be providing technical software support to customers in the areas of SDx/SmartPlant Foundation and related applications. Skills Required:
Ability to handle multiple tasks simultaneously and willing to work under pressure.
Strong communication / negotiation skills
Good logical and analytical skills
Good reasoning skills
Effective in a team environment as well as working independently.
flexible enough to hours of operation
Optional skills required
Hands on experience in SmartPlant Foundation and integration with other Smart plant enterprise related products
Good understanding about SPF Database architecture
Good knowledge about Internet Information Server
Good knowledge about SSL/HTTPS Configuration
Good knowledge about Authorization server like Okta/SAM
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