Job Description

Senior Software Engineer

Equinix is the world\xe2\x80\x99s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world\xe2\x80\x99s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people\xe2\x80\x99s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary
Analyzes business requirements/functional designs to determine feasibility of design within time and cost constraints. Designs software systems.

Responsibilities
Requirements Analysis

Reviews, analyzes and gives feedback on requirements/functional designs

Attends and engages in requirement definition meetings

Software/Application Architecture

Participates and leads architectural review process

Software Design

Designs for larger enhancements, projects and cross system/functional enhancements

Conducts design reviews, provides technical leadership

Development/Coding

Develops and maintains code for larger enhancements, projects and integrations

Server as the Principal ServiceNow application architect responsible for implementing CSM/OMT/PPM solution design using best industry practices

Provide expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practices

Fixes defects and participates and conducts peer code review

Follows and proposes design and coding standards and processes

Provides technical leadership

Conducts code performance analysis, tuning and review

Act as a subject matter expert for software design and coding

Application QA

Develops unit and cross functional tests, develops test strategies, executes test cases, logs issues, manages issues, recommends testing frameworks, records and runs automated test scripts, and designs automated test scripts

DevOps

Defines roadmap of automation tools and its value to software engineering practices

Drives infrastructure requirements

Reviews release planning and deployment lists

Ensures quality and completeness of deployments

Software Reliability & Support Engineering

Defines roadmap of production change control and its value to software engineering practices

Drives certification processes working with cross-domain teams

Takes accountability of the Operational SLAs

Responsible for the debugging of L2 & L3 incidents/problems

Reporting

Responsible for status reporting

Defines and drives release management planning

Technical Project Management

Provides level of effort (LOE)

Manages assigned development tasks to schedule/plan, provides leadership and planning for completing development for large enhancements and projects

Qualifications

8+ Years of Experience in ServiceNOW implementation and 3+ years of hands-on experience in large and complex ServiceNOW implementation.

Strong Experience in Flow Designer and UI Builder

Experience in implementing CSM, OMT & Service Portals

Develop and deploy custom ServiceNow applications and integrations per organization established development practices

Develop scripts, workflows and solutions using available tools and established best practices

Experience in configuring the Service Portal chat for Virtual Agent

Experience in scripting to call APIs(REST/APIs)

Experience in Business Rules, Script Includes, UI Policies, Client Scripts, ACL\xe2\x80\x99s, Notifications, UI Pages, UI Macros, and SLAs/OLAs/UCs

Experience with Agent Workspace, Case Management, Omni-Channel, Self-Service, Knowledge Management

Knowledge of web-based development languages (JavaScript, HTML, CSS, AJAX, HTTP, XML)

Experience in Telecom domain would be a plus

Knowledge in Quote to Cash process

Experience with complex problem solving

Development using the Agile methodology

Implementation Specialist certification or Certified application developer would be a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix