Job Description

Overview

About Khoros:

Formerly Lithium + Spredfast, is the leading customer engagement platform providing Social

Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is

built to turn siloed knowledge into enterprise value, and customers into contributors. By

connecting consumer insights across all departments, Khoros gives companies the ability to run

their business with their customers, anticipating their needs and accelerating sales, loyalty, and

innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices

globally and powers approximately 500 million digital interactions everyday. From social media

to online communities and messaging to digital customer care, Khoros helps companies

authentically connect with customers throughout their journey.

Senior Software Engineer:

It's an excellent opportunity to make your mark by working on products that customers love and build new features that make an impact. We take customer satisfaction and renewals seriously, so a big part of your role is to also ensure that what you do is of high quality. The job is to start working on our Care product line and help redefine how brands watch customers in their digital journey and create the right interventions in each step of their journey.

As a Senior Software Engineer you will play a pivotal role in making different solutions of our Care product line highly successful, by leveraging your expertise to implement and maintain complex features while ensuring quality, high-availability and continued innovation.

Essential Functions:

• Work on implementation and verification of SaaS Cloud Applications
• Coding, Designing, Testing, Automation
• SaaS Application Performance analysis
• Critical and/or high visibility customer support
• Participate in technical discussions within the team and with other groups within Business Units associated with specified projects
• Willing to work on additional tasks and responsibilities that will contribute towards team, department and company goals
• Provide guidance and mentoring to junior engineers.

• Expert- level proficiency in Java (Core JAVA) with experience in design patterns, Spring technologies
• Expert- level proficiency in creation and Integration of Restful API and including at least one RDBMS preferably MySQL including Oracle, MS SQLServer.
• Proficient in React.js and AWS knowledge
• Experience with IntelliJ IDEA CE or any other IDE
• Experience working with Kotlin is a plus
• Experience working with AWS lambda (perfered Python) is a plus
• Advanced knowledge of branching and merging strategies with source control management system GIT
• Good to have experience with analytics, visualization tools eg SumoLogic, DataDog, Kibana etc
• Follow standard engineering principles and practices. Familiarity with Agile methodologies is a plus.
• Skilled in breaking down problems, documenting problem statements and estimating efforts
• Has the ability to analyze impact of technology choices
• Ability to take ownership of small and medium sized tasks and deliver while mentoring and helping team members
• Ensures understanding of issues and presents clear rationale.
• Able to speak to mutual needs and win- win solutions.
• Uses two- way communication to influence outcomes and ongoing results
• Identifies misalignments with goals, objectives and work direction against the organizational strategy.
• Continuously measures deliverables of self and team against scheduled commitments.
• Effectively balances different, competing objectives.
• Strong oral and written communication skills.
• Strong interpersonal and mentoring skills.
• Effective team building and problem- solving abilities
• Persists to completion, especially in the face of overwhelming odds and setbacks.
• Pushes self for results and pushes others for results through team spirit.

• 8+ years of experience is required.
• A Bachelor's or Post-Graduate Degree in Computer Science / Information Technology / Computer Applications is essential.
• Demonstrated ability to have successfully completed multiple, moderately complex technical tasks.