Job Description

We are seeking a highly skilled and experienced Senior Software Engineer to lead the development and implementation of cutting-edge contact center solutions leveraging AWS Connect.
The ideal candidate will bring deep technical expertise, a strong background in telecommunication systems, and the ability to deliver scalable software solutions that align with business objectives.
Responsibilities
Design scalable architectures for contact center solutions integrating CRM, WFM systems, and AI platforms
Implement cloud-native services including Lambda, API Gateway, DynamoDB, and Lex to build serverless applications
Lead the development of automation frameworks using AWS Java SDK, CDK, Terraform, or CloudFormation
Operate and maintain enterprise-level telecommunication infrastructures with emphasis on reliability and performance
Customize and integrate AWS Connect capabilities for enterprises to enhance customer experiences and business workflows
Collaborate with cross-functional teams to optimize DevOps practices for contact center solutions
Create and maintain unit tests to ensure robustness and compatibility of developed applications
Manage source code repositories using GitLab, GitHub, Bitbucket, or CodeCommit
Develop and implement contact center solutions at scale with expertise in handling JSON, YAML, Looping, and Data Structures
Build and optimize large-scale integrations with services like AWS Lex, Lambda, Pinpoint, and Polly
Guide client teams with IT industry best practices and highlight thought leadership in enterprise call center solutions
Requirements
4-12 years of professional experience in building cloud-based or on-premises contact center platforms
Expertise in deploying contact center solutions using Amazon Connect for CRM or WFM integrations
Background in serverless development and enterprise-grade telecommunications infrastructure
Familiarity with serverless tools such as AWS SNS, SQS, Step Functions, Lens, CloudWatch, and KVS
Hands-on proficiency with automation tools like AWS Java SDK, CDK, Terraform, and CloudFormation
Competency in working with complex data types and formats including JSON, YAML, string arrays, and tuples
Strong debugging skills and experience in unit testing
Proficiency in managing source code and version control using GitLab, GitHub, or Bitbucket
Skills in utilizing distributed environments with services from Microsoft, VMware, and Citrix alongside AWS tools
Nice to have
Background in Docker and Kubernetes for container orchestration on AWS EKS or ECS
Understanding of NoSQL data stores such as ElasticCache, DynamoDB, and RDS
Capability to write automation scripts using Python, Windows PowerShell, or Linux shell scripting
Familiarity with build automation servers like Jenkins, AWS CodeBuild, or GitLab CI
Experience with deployment strategies including blue-green deployments and in-place or canary deployment methods