Job Description

Responsibilities

Design, build, and deploy GenAI solutions for contact center use cases including virtual agents, agent assist, call summarization, and workflow automation Develop and integrate Amazon Nova-based models within Amazon Connect contact flows and agent tools Build prompt strategies, orchestration logic, and APIs to support real-time and post-call AI experiences Integrate GenAI services with AWS components (Lambda, Lex, Bedrock, S3, CloudWatch) Optimize AI performance for latency, accuracy, security, and cost Support testing, tuning, monitoring, and production rollout of GenAI capabilities

Required Qualifications

5+ years of software development experience with cloud-based applications Hands-on experience developing GenAI or LLM-based solutions Strong experience with AWS services and serverless architectures Experience integrating AI capabilities with Amazon Connect or conversational platforms Proficiency in Python, JavaScript/TypeScript, and API-based integrations

Preferred Qualifications

Experience with Amazon Nova or Amazon Bedrock-hosted models Familiarity with Avaya contact center platforms Knowledge of conversational AI, speech-to-text, and text-to-speech pipelines Experience implementing responsible AI, security, and data privacy controls

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.