Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

:

Senior Soft Services Manager IFM - India

Location:

India (Pan-India Coordination)

Reporting to:

India Account Lead

Role Overview:

We are seeking a dynamic and detail-oriented Program Manager to lead and coordinate key aspects of facility management operations across India. This role requires strong stakeholder management, project coordination, soft services leadership, and process oversight, along with a proactive approach to reporting and compliance. The candidate will serve as a critical point of contact supporting the India Account Lead and driving operational excellence.

Key Responsibilities:

Stakeholder & Program Management

Serve as the primary interface for internal and external stakeholders across India.

Coordinate and track tasks and projects to ensure timely delivery and alignment with objectives.

Manage follow-ups, action tracking, and resolution of outstanding items post meetings or inspections.

Summit & Meeting Coordination

Prepare agendas and content for India-wide facility summits, reviews, and leadership meetings.

Document minutes and drive closure of action items from governance meetings.

Soft Services Leadership (India)

Lead pan-India soft services programs including housekeeping, pantry, reception, transport, and mailroom.

Drive uniformity, SOP adherence, vendor compliance, and customer satisfaction across locations.

Project Coordination (Pan-India)

Coordinate FM-related projects across India sites, including space upgrades, transitions, and refurbishments.

Collaborate with site teams to ensure project milestones are met.

Visual Site Inspections & Audits

Conduct periodic site inspections to evaluate workplace standards, safety, and SOP compliance.

Report observations and follow up on corrective actions with respective site leads.

Process & Compliance Oversight

Ensure standardized processes and playbooks are followed at all locations.

Act as the process champion, identifying gaps and driving continuous improvement initiatives.

Reporting & Documentation

Develop and maintain a structured reporting mechanism to track FM operations, projects, and soft services metrics.

Prepare dashboards and reports for leadership visibility.

Executive Support

Act as the programmatic and operational support to the India Account Lead, contributing to strategy, execution, and day-to-day operations.

Required Qualifications & Skills:

Bachelor's degree (Engineering, Facilities, Business, or related field); MBA preferred.

7-10 years of relevant experience in facility management, program/project management, or workplace operations.

Experience managing soft services across multiple sites.

Strong communication and stakeholder engagement skills.

Proficiency in MS Office, project tracking tools, and data reporting platforms.

Knowledge of health & safety, vendor management, and compliance in facility operations.

Willingness to travel for site visits across India as needed.

Key Competencies:

Organized and deadline-driven

Proactive and resourceful

Excellent collaboration and follow-through

Strong analytical and reporting skills

Customer- and employee-experience oriented

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.