Job Description

:

Education Qualification :

Any Graduate (Engineering / Science)

Skills :

Primary -> Technology | Backup | Execute backup and restore in a virtualized infrastructure | 4 - Advanced


Primary -> Technology | Backup|Labeling Media Tapes | 4 - Advanced


Secondary -> Technology | Storage and Backup Roles|Backup Administrator | 4 - Advanced


Secondary -> Technology | Container Technologies|Storage containers | 4 - Advanced

Certification :

Technology | Respective Product Certification



Key Responsibilities:



Technology Management:

Lead backup technology management. Plan and execute new technology rollouts. Ensure team readiness from a technology perspective. Manage SOPs, knowledge documents, and KB articles. Implement technical methodology improvements based on past failures and learnings.


Restoration:

Resolve complex or escalated issues from L2 engineers. Prepare RCAs for major incidents and problem tickets. Handle DB server changes, upgrades, performance tuning, and patching.


Triage:

Serve as the final escalation point for all Backup issues (L3). Coordinate with the Data Center TDU COE team for unresolved incidents. Collaborate with respective TAC teams to resolve product-related issues or software bugs.


Process Compliance:

Prepare and represent RFCs in the change advisory board for approval. Assign approved changes to the L2 group for implementation. Conduct repeat incident analysis to identify proactive problem tickets. Update tickets regularly with information from vendor/customer analysis. Prepare Shift Handover Reports. Execute the Escalation Matrix (Vendor, Internal and Customer). Ensure timely ticket closure following user/customer communication. Maintain an inventory of network equipment and links. Monitor tickets for SLA adherence and escalate deviations as defined in the process.

Location

:
India - Hyderabad

Created On

:
06-Jun-2025