Job Description

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Job Title: Senior SL3 Engineer
Corporate Title: AVP
Location: Pune, India
Role Description

• We are looking for a Senior SL3 Engineer to join our Single Sign-On Services Engineering team in Pune. In this role, you will be responsible for handling complex production issues, performing deep technical analysis, and driving root cause resolution across critical systems. You'll act as a technical escalation point for SL1 and SL2 teams, working closely with engineering, DevOps, and product teams to ensure system reliability and performance.
• This is a hands-on role requiring strong debugging skills, cloud infrastructure knowledge, and a proactive mindset to prevent future incidents and improve operational excellence.

What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Lead investigation and resolution of critical production incidents, ensuring minimal downtime and rapid recovery
• Perform Root Cause Analysis (RCA) and implement long-term fixes to prevent recurrence
• Debug complex issues across Java services, OAuth2/SAML/OpenID Connect flows, and federated identity systems
• Collaborate with engineering teams to improve system observability, reliability, and performance
• Analyze logs, metrics, and traces using tools like Splunk, Grafana, Prometheus, or ELK Stack
• Support release activities and validate production readiness of new deployments
• Maintain and enhance runbooks, knowledge base articles, and incident response documentation
• Work closely with SL1/SL2/Development teams to triage and escalate issues appropriately
• Contribute to automation of support tasks and monitoring improvements
• Ensure compliance with operational, security, and audit standards

Your skills and experience

• Strong experience in Java, Python, or similar backend technologies
• Deep understanding of cloud platforms (GCP, AWS, Azure), Kubernetes, and Docker
• Familiarity with authentication protocols (SAML, OAuth2, OpenID Connect)
• Hands-on experience with Linux, Bash scripting, and infrastructure troubleshooting
• Proficiency in monitoring and logging tools (e.g., Splunk, Datadog, Prometheus, Grafana)
• Excellent problem-solving skills and ability to work under pressure
• Strong communication and collaboration skills across global teams
• Bachelor's or Master's degree in Computer Science, Engineering, or related field
• Fluent in English

How we'll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams
Please visit our company website for further information:
We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.

Skills Required