Job Description

Senior Site Reliability Engineer

We are looking for Site Reliability Engineers to help us develop the operational aspects of our security software and associated platforms. An ideal candidate will have passion for tackling complex problems with ingenuity, as well as investigating and implementing new ideas to build and scale reliable, high performing software in cloud environments. Prior experience working as a DevOps Engineer or Site Reliability Engineer with multiple teams is required.

Mimecast provides cyber security that helps thousands of organizations worldwide make email and messaging safer, restore trust, and bolster cyber resilience. We help organizations stand strong in the face of cyberattacks, human error, and technical failure.

At Mimecast, Senior Site Reliability Engineers are responsible for:

• Deploying, managing, and monitoring software across the full Continuous Delivery lifecycle
• Building and supporting analysis tools for our cloud-security products
• Participating in development of new services within the Mimecast platform
• Providing technical leadership and mentoring/coaching more junior team members
• Supporting and troubleshooting, occasionally outside of regular office hours when needed
• Working closely with developers to bring an operational perspective to the work of the team, suggesting ways to help the systems scale further, better, and more easily
• Participating in and driving forward any operational initiatives such as containerization and virtualization technologies
• Contributing to design/code reviews for product and test code
• Reporting, reproducing, and helping development resolve defects \xe2\x80\x93 emphasis on troubleshooting, root cause analysis, and prevention of similar issues in the future
• Monitoring our results and driving continuous improvement through process changes

Required Skills / Experience:

• 6+ years of experience as a Site Reliability or DevOps Engineer
• Engineering / Computer science degree or equivalent experience
• Hands-on experience automating the deployment and monitoring of distributed applications at large scale running in both public and private cloud, including:

• Configuration management of servers using tools such as Puppet, Chef, or Ansible
• Infrastructure as Code (IaC) and orchestration tools like Terraform (preferred) and CloudFormation
• Logging, Monitoring, Alerting technologies like CloudWatch, Humio, Nagios/Zabbix, Prometheus, Grafana, Graphite, OpsGenie and similar
• Solid network understanding of VPC and CIDR blocks
• Admin-level familiarity with Linux, including configuration, troubleshooting, and performance tuning / identifying bottlenecks
• Ability to write efficient, secure BASH scripts and to debug problems in existing scripts
• Coding experience in at least one other scripting language - Ruby, Python, PHP or similar
• Working knowledge of Docker/Kubernetes/Minikube
• Experience with build and CI/CD pipeline tools like Jenkins (preferred) and related technologies (Nexus, static code analysis tools, open-source scans, etc.)
• Experience administering Java and/or PHP applications (tuning, GC, memory, etc.)
• Working knowledge of networking and routing in general
• Basic database knowledge, working knowledge of SQL
• Proven ability to integrate with and automate using third party APIs (e.g., Google, Microsoft, Amazon etc)

Desirable Skills:

• Experience with AWS compute (EC2, Lambda), storage (S3, EFS, Glacier), databases (MySQL/Aurora, RDS, ElastiCache, Dynamo, Neptune), management (Auto Scaling, provisioning, monitoring, and reporting tools), security (IAM, Secrets Manager), and other technologies including Kinesis Data Streams, Route53, Fargate, Cloudfront, load balancers, and AWS Secrets Manager
• Good knowledge of email messaging and security, not just sending using SMTP \xe2\x80\x93 e.g. DKIM/DMARC/SPF
• Experience with Agile Kanban methodology
• Clear understanding of OWASP Top 10 security vulnerabilities
• Experience of working as part of a SaaS solution and multi-tenant systems
• Basic understanding of authorization protocols such as OAuth
• Experience with NGINX, API Management Platforms such as Apigee, Kong and WSO2, and Identity and Access management servers.
• Continuous delivery - principles and pragmatics of dealing with build pipelines, artifact repositories, zero-downtime deployment, and modern software development engineering best practices
• Experience in migrating and supporting applications on Kubernetes
• PostgreSQL database configuration and management of replication
• Proving resilience via failure injection (chaos monkey), DR testing, scalability via load and stress testing.

Personal Skills:

• Highly self-motivated and effective, taking initiative to keep the team and self productive
• Highly organized individual with the ability to work under pressure, assimilating information quickly and acting decisively in an environment of changing priorities
• Excellent leadership, verbal/written communication, and interpersonal skills
• Passion for development and engineering best practices, automation, and productivity
• Experience at working both independently and in a team-oriented, collaborative environment is essential

DEI Statement

Cybersecurity is a community effort. That\xe2\x80\x99s why we\xe2\x80\x99re committed to building an inclusive, diverse community that celebrates and welcomes everyone \xe2\x80\x93 unless they\xe2\x80\x99re a cybercriminal, of course.

We\xe2\x80\x99re proud to be an Equal Opportunity and Affirmative Action Employer, and we\xe2\x80\x99d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won\xe2\x80\x99t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

Mimecast