Job Description

Profile Background
We are seeking a ServiceNow ITSM Developer with strong expertise in Service Portal and Catalog development to support and enhance our healthcare IT service management capabilities. This role focuses on building intuitive user experiences, automating workflows, and ensuring efficient service delivery across clinical and administrative functions
What will you be responsible for?

• Develop and customize ServiceNow ITSM applications, including Incident, Problem, Change, Request, and Knowledge Management.
• Design and implement Service Portals, leveraging widgets, UI pages, and client/server-side scripting for optimal user experience.
• Build and maintain Service Catalogs, including item design, workflows, and fulfillment automation.
• Collaborate with healthcare stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Ensure compliance with healthcare standards (e.g., HIPAA) and data governance policies.
• Troubleshoot and optimize performance of portal components and catalog workflows.
• Support integration of ITSM with other modules like CMDB, ITOM, and CSM.

Who are we looking for?

• 3-5 years of experience in ServiceNow development, with a focus on ITSM and Service Portal.
• Strong skills in JavaScript, Glide APIs, UI Policies, Business Rules, and Flow Designer.
• Experience in healthcare IT environments or understanding of clinical workflows is preferred.
• ServiceNow certifications (CSA, CAD, CIS-ITSM) are a plus.
• Excellent problem-solving and communication skills.

Preferred Skills:

• Experience with ServiceNow Studio, App Engine, and Integration Hub.
• Familiarity with HTML/CSS, AngularJS, or React for advanced portal customization.
• Understanding of ITIL processes and healthcare service delivery models

Providence's vision to create 'Health for a Better World' aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization's success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.
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